SIM Card Replacement

[ShadowWarrior]

Hello everybody,

I lost my SIM card during my trip to Europe. I was just wondering what should I do in this case. Should I just buy a new SIM card or does PM offers SIM card replacement. 

Thank you very much for your help

[hycm53]

@saqi4u  You can try this link to set up you profile. Hopefully you can set up self service account.

https://selfserve.publicmobile.ca/self-registration/

[hycm53]

@saqi4u You can activate your new SIM card online and set up your self service account:

https://activate.publicmobile.ca/

[saqi4u]

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@Metal1967 wrote:

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@saqi4u wrote:

Hi

i don't have selfserve account i forget to create how i can contect to moderator

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@saqi4u 

If you had a active sim card before you will have a selfserve account...remembering is a different story😀

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i had active sim card but i never useselfserve account. i have email which was usd for account but selfserve never activet 

[Metal1967]

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@saqi4u wrote:

Hi

i don't have selfserve account i forget to create how i can contect to moderator

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@saqi4u 

If you had a active sim card before you will have a selfserve account...remembering is a different story😀

[duffer900]

Moderators can be contacted by sending a private message by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also, please do not post things such as e-mail addresses or phone numbers.  Anyone with an internet connection can see such information.  In addition, Public Mobile does not provide customer support by e-mail.

[saqi4u]

Hi

i don't have selfserve account i forget to create how i can contect to moderator

[Metal1967]

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@saqi4u wrote:

Hi

i lost my sim card.

i could't make my self account what should i do now. i alos pre authorized credit card payment

i have new blank sim card how i can reactivate 

plz help thank

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@saqi4u 

You need to access selfserve to change the sim number yourself..if you cannot access it then you will have to send a private message to a moderator fo assistance

[duffer900]

For this issue, you will want to contact a mod for assistance.

[saqi4u]

Hi

i lost my sim card.

i could't make my self account what should i do now. i alos pre authorized credit card payment

i have new blank sim card how i can reactivate 

plz help thank

[ShadowWarrior]

Thank you very much guys. 

I'm gonna order a new SIM asap.

[SD08 · Accepted solution]

PM does not supply free SIM card replacement for lost SIMs. You would need to order another SIM for $5 (free express delivery) here: https://www.publicmobile.ca/en/on

When you get the SIM, go into your self-serve account to switch it here:

[ShawnC13]

@ShadowWarrior, if it was just the SIM and in Europe there is no worrying of someone finding it and using it.  So you can just purchase a new sim card and when it arrives login to self serve and go to change sim and just enter your new SIM card number.  Now if you have lost your phone as well there is an option to suspend your service within self serve as well.

[Samianauman]

Simple just buy a new sim then log in to your account and click on change sim card and update new sim card number and u are done new sim card will work with your older plan

Accept my solution if issue resolve