@Tanyacastillo wrote:
My new account was up for its first autopay renewal yesterday for $120.
I was paranoid so I put the $120 in my available funds ahead of time. It charged me $120 + tax = $135.60 on my credit card statement.
But now it's telling me:
-my account is suspended.
-No amount due
- $135.60 is sitting in my available funds.
I'm so confused. Where do I go from here?
If you used the same cc to add funds that you used to setup autopay more than likely this was the cause of the problem because you are initiating multiple transactions of the same amount to the same Payee.
It would have been best just to be patient and let the autopay go through. Your best bet at this point is to click here to send a message to the moderators so that they can fix it.
While you are waiting for moderator, you may try the lost/stolen phone trick to see if it fixes your problem.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
