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Good Citizen / Bon Citoyen

I am a beta customer and I just lost my phone. Now, I need a new SIM.

Hi, I am a beta customer and I just lost my phone. Now, I need a new SIM. CAn someone help me with the steps to get the new SIM from PM

Mayor / Maire

Re: I am a beta customer and I just lost my phone. Now, I need a new SIM.

@Vijeta,

 

I'm sorry to hear that you lost your phone.

 

 

You can temporarily disable your cellular service. This can be done by logging to your self serve account here, then come back here and click on Phone-lost-or-stolen.

 

 

You can also disable auto-pay (if configured) from your self serve account here.


To receive a free SIM card replacement, you must send an email to Public Mobile. Follow these steps : "replacement SIM card"

 

 

 

To get a new smartphone that will work on Public Mobile, you have to purchase a phone unlocked or locked to Telus/Koodo.

 

I suggest you Telus (online only), Staples, Best buy, Costco, Walmart or other small cellullar stores.

 

 

 

 

 

We hope that you will be back ASAP on Public Mobile !