cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Public Mobile

How to Navigate the Community

There’s a lot you can do on the Public Mobile Community, but we also recognize that it can be a bit overwhelming if you are new to the platform. 

 

In this post, we will do a deeper dive into the following:

 

  • Searching for a Solution
  • Asking a question
  • Answering a question
  • Bravos and Accepted Solutions
  • Reporting inappropriate content
  • Private Messaging

 

Searching for a Solution

If you’re looking for a solution, try typing in keywords in the Community search bar. 

 

Catherine_T_0-1603979213135.png

 

 

For example, if your question is related to bill payment, try searching for “payment”: 

 

Catherine_T_1-1603979213150.png

 

 

Our search bar will display suggested threads related to your keyword. If the thread has a green checkmark on the left (as shown in the screenshot above), that means there has been an “Accepted Solution” to the thread. Once you go into the thread, you will find a link to the solution.

 

Catherine_T_2-1603979213154.png

 

 

Asking a question

Can’t find a solution? Don’t worry, you can also ask a question on the Community. 

 

To ask a question, follow these steps:

 

  1. Choose a Board that is most relevant to the question at hand. Boards help categorize content on the Community, and by asking your question in the appropriate Board, Community members will be able to help find a better solution faster. 

 

Catherine_T_3-1603979213164.png

 

 

  1. Click on “Ask a Question”.

 

Catherine_T_4-1603979213170.png

 

 

  1. Fill in the “Subject” and “Body” fields. Tip: be as descriptive as possible. When describing your question, try to be as descriptive as possible. Providing enough context in your question can speed up the process significantly as it’ll help limit back-and-forth between Community members asking for more information. As a reminder, please remember to NOT share any personal information such as your account number, credit card information, phone number, etc.

 

Catherine_T_5-1603979213180.png

 

 

You can also customize your question setting such as enabling email notifications when Community members respond to your post, adding file attachments, including a cover photo and so on. 

 

Answering a question

To search for questions to help answer, a great starting point is the “Latest Posts” and “Latest Topics” sections on the Community home page. These sections are updated real-time with questions or discussions that are taking place on the Community.

 

Catherine_T_6-1603979213180.png

 

 

If you’re especially knowledgeable in a certain area, you can also find questions by going to specific Boards. 

 

Similar to asking a question, relevance and detail are important factors when answering questions. The more detailed and thorough answers are, the faster finding a solution will be. That said, helpful partial answers are still better than nothing. Just make sure you don’t post any personal account information such as credit card numbers, phone numbers, etc.

 

Bravos and Accepted Solutions

If a question has been solved, click “Accept as Solution” on the corresponding response to let everyone know. 

 

Catherine_T_7-1603979213181.png

 

 

If there was a response that you think contributed a lot of value to the conversation, give it a “Bravo” by clicking on the thumbs up button. 

 

Catherine_T_8-1603979213182.png

 

 

Reporting inappropriate content

We want our Community to be welcoming, respectful, and friendly. Offensive and rude comments are not welcome, and if you see anything that does not meet our Community Terms of Service, let us know by clicking the ‘Report Inappropriate Content’ button.

 

Catherine_T_9-1603979213185.png

 

 

Private Messaging

To read, reply, or send a private message, click on the envelope icon to the left of your profile picture.

 

Catherine_T_10-1603979213187.png

 

 

When drafting a private message, you will need to input who you’re sending the message to, the title of the message, and the message itself. 

 

Catherine_T_11-1603979213190.png

 

 

We hope this guide was helpful! 

 

- The Public Mobile Team

 

Highlighted
Mayor / Maire

Re: How to Navigate the Community

Thanks for the tutorial.  It is useful especially for new users.

Highlighted
Mayor / Maire

Re: How to Navigate the Community

New PM subscribers must read. 👍👍

 

 

Highlighted
Mayor / Maire

Re: How to Navigate the Community

One odd thing that I noticed that was never here before; the replies are not being listed in chronological order anymore (despite time stamp being accurate)

 

Is this a bug or something that they were trying to change?

 

Highlighted
Mayor / Maire

Re: How to Navigate the Community


@kav2001c wrote:

One odd thing that I noticed that was never here before; the replies are not being listed in chronological order anymore (despite time stamp being accurate)

 

Is this a bug or something that they were trying to change?

 


 @kav2001c 

Something has changed. I discovered this a few minutes ago too.

My settings/Preferences/Linear Layout - set it to Oldest first

Highlighted
Mayor / Maire

Re: How to Navigate the Community


@kav2001c wrote:

One odd thing that I noticed that was never here before; the replies are not being listed in chronological order anymore (despite time stamp being accurate)

 

Is this a bug or something that they were trying to change?

 


@kav2001c It's not just you. @z10user4 noticed the same in another thread. He got me to check something in settings. rather than type it all out, check the pic below:

 

Screen Shot 2020-10-29 at 5.44.26 PM.png

 Edited: @z10user4 my reaction time is slowing way down!

Highlighted
Deputy Mayor / Adjoint au Maire

Re: How to Navigate the Community

Thanks,this is helpful.

Highlighted
Model Citizen / Citoyen Modèle

Re: How to Navigate the Community

@Catherine_T 

This is great for new members it lays it all out in simple easy to understand manner for them to figure out how to use the community and get help. Great job!

Highlighted
Great Neighbour / Super Voisin

Re: How to Navigate the Community

Thanks for tutorials 

great for new comers

Need Help? Let's chat.