03-06-2024
11:07 AM
- last edited on
03-09-2024
12:32 PM
by
ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
03-31-2024 01:43 PM
Hi,
Just thought I'd mention an interesting article related to this topic that showed in my feed. "CCTS Rejecting Public Mobile Responses to Rewards Complaints" The article mentioned a mid April response deadline. I wonder if anyone has heard the same thing.
03-31-2024 01:28 PM
The following is my response which is also required for my complaint to CCTS who I understand is reviewing this matter. Ending the old rewards program is a breach of trust and a competition matter. You acquired me as a a customer with a promise which you are now breaking. I object. If I needed data I would have asked and got an appropriate plan. I did not. I want the plan I signed up for. Thanking you. Charles Beyer.
03-31-2024 11:54 AM
I give up.
03-31-2024 11:45 AM - edited 03-31-2024 11:50 AM
@fixin wrote:@kb_mv - That will not work because when you report lost / stolen phone it pauses ALL communications to the phone. Calls, Texts, and Data will pause and not work.
@fixin Of course it does. I never suggested otherwise. @eyes made a post that mentioned losing the bonus data if the account went inactive. My reply pertained to that (inactive account). Never mentioned still being able to make calls etc.
03-31-2024 11:28 AM
Ouch... dress it up in all the flowery language you want, this system is simply objectively worse for me as a customer. 10 points per year is a straight up downgrade from my current loyalty bonus, costing me $3.17/month. 5% back in points instead of autopay rewards will cost me $0.30/month. For the first time in 5 years, I'm looking around for new cell providers (and will be telling the 5 people I've referred to PM when I find something better).
Yikes.
03-31-2024 11:27 AM
Thanks for letting me know I am not with the old rewards program I thought they were raising prices on phone plans I was confused
03-31-2024 11:27 AM
@kb_mv - That will not work because when you report lost / stolen phone it pauses ALL communications to the phone. Calls, Texts, and Data will pause and not work.
03-31-2024 11:13 AM - edited 03-31-2024 11:14 AM
@eyes wrote:No..... obviously letting an account expire closes the account ------- it's becomes inactive. That means if you don't renew each and every month.
@eyes I am aware of that. What i was getting at was instead of turning off autopay and letting the account go inactive for up to 90 days and then renewing (thus losing the bonus data), could you report your phone lost/stolen and get around it.
03-31-2024 10:58 AM - edited 03-31-2024 10:59 AM
@eyes wrote:Clipped from Help Files...
The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.
@eyes I wonder if changing your account to lost/stolen as opposed to just letting it expire for 89 days would bypass the account inactive part? Maybe a CS rep could confirm one way or the other.
03-31-2024 09:38 AM
03-31-2024 12:27 AM
@Wolfcore wrote:Pretty crazy how many messages were purged last night, almost 50. Insane surpression going on. As somebody who reads basically every message in this thread, there's no way that 50 messages violated the rules. Definitely some stretching going on.
Messages like yours and my reply to you are messages that could be removed from the thread. I noticed yesterday that there were about the same amount gone
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-30-2024 11:02 PM
@hyT wrote:Thank you for your reply. I have already attempted to open a ticket many times, but all I got was this:
In fact, I got similar messages when I tried to access my usage history and payment history using the app too. So frustrating.
That error message shouldnt' be happening. Please send a private message to CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-30-2024 11:00 PM
Thank you for your reply. I have already attempted to open a ticket many times, but all I got was this:
In fact, I got similar messages when I tried to access my usage history and payment history using the app too. So frustrating.
03-30-2024 10:59 PM
Pretty crazy how many messages were purged last night, almost 50. Insane surpression going on. As somebody who reads basically every message in this thread, there's no way that 50 messages violated the rules. Definitely some stretching going on.
03-30-2024 10:49 PM
@hyT wrote:Already unhappy to be forced to accept the Points instead of Rewards. Then realized that you gave me a "loyalty bonus" that's incompatible to my subscription. Is this a joke? See the attached screenshot.
I agree with you that this add-on shouldn't be incompatible. I have asked Public Mobile about this add-on and while none of the Canada-wide data add-ons have ever worked with any of the plans that include unlimted data at reduced speeds, I have been infromed by Public Mobile that the intention for this add-on was for this 240GB data add-on to provide more data at the faster speed. You'll need to open a ticket to get this addressed. Ironically, I have seen this same 240GB add-on being shown as fully compatible on a different plan that includes unlimited data at reduced speeds.
03-30-2024 10:08 PM
Just seen that Fizz is ending their beta pricing soon, if anyone is switching. I was planning on May but I might have to switch before my next billing (April 15)
03-30-2024 09:33 PM
03-30-2024 09:13 PM
Already unhappy to be forced to accept the Points instead of Rewards. Then realized that you gave me a "loyalty bonus" that's incompatible to my subscription. Is this a joke? See the attached screenshot.
03-30-2024 08:46 PM
Exactly, it was nice ride though. Last 5 years, I convinced many people to switch to PM. Telus has right make their business decisions and so do we. Now we are free to move on.
03-30-2024 08:40 PM
HI @Lubna31
but remember, your friend referral will stay, but they will be earned as points
03-30-2024 08:37 PM
In December 2023 I got one yearly plan from freedom. At that time it was $99 unlimited talk and text plus 50 GB data. Later on they added extra 5 GB when Quebecor took over. They also added free canadawide roaming.
So far in last 15 months no issues at all. Freedom did offer no increase guarantee. Let’s see if they keep that promise.
03-30-2024 08:11 PM - edited 03-30-2024 09:14 PM
Everyone is kind of nervous in this topic...
Personally, unlike most users, I am very grateful to PM’s decision to cancel discounts earned over the years! I'd be sitting here right now paying for my three lines while the PM made me get look at alternative plans from other providers.
So, two lines already with PC Mobile, $20 for unlimited calls and SMS, 1 GB of data with LTE 150 m/s. Here the closest one was $25 with 1GB 3G. The savings are already a little and the speed is higher. So even compared to today's PM bonuses, it will be cheaper. In principle, the date doesn’t really interest me, I’m a sysadmin and so I work 24/7 on an optical gigalan; on my phone I practically use the date for Google maps on the road.
PM belongs to Telus, and Telus is distinguished by completely unpredictable changes in payment and exclusively in its favor, this is their experience of communicating with Telus somewhere from 98 or 99, I don’t remember the exact date, I only remember how they raised the payment 2 times and the connection was lost outside the city , when Telus switched to GSM format. I tried for a long time not to have anything to do with Telus, but Telus bought PM and this is the result...
Well, there’s only one line left, let’s see carefully what happens after May 1st.
03-30-2024 07:27 PM
I think, there should be the option to keep either the old point system, or to switched to the new system. I am been with Public mobile for almost 5 years now, and with $2 auto pay, I was receiving $9 credit each month with friends referral, which was great, but I am very disappointed now, that all of that is taken away, and have to pay full bill payment. Thinking about switching to something else soon, just because of this reason.
03-30-2024 07:17 PM - edited 03-30-2024 07:18 PM
I did not give permission for anyone to make the changes on the billing of my account so if this does change, I’ll be very upset as you’ll be violating my account and upsetting a loyal customer.
03-30-2024 06:14 PM - edited 03-30-2024 06:14 PM
@Gimli007 wrote:I got 240gb - expiring soon - i have half a mind to auto dload 1000 linux iso's to use it all up just outa spite.
Nah. Make your phone hotspot and download windows 10/11 legally using computer. 40 times... and 240GB are gone.
03-30-2024 05:52 PM
@hTideGnow wrote:hi @G_Pomzz I have to agree with you. PM has not raise any price, just change in Rewards which they have full right to do
Many thought there are lots of complaints, but I doubt it. All activated in the last 2 years already on the new point system
Whoa there. Was there not a $10 plan that went to $13 and you would have been a fool to not bump up to the $15 minus $2 for auto pay?
And is this forced change to the new rewards not an increase? $15 plan is now at least, for me, 45% more.
03-30-2024 05:37 PM
@hTideGnow wrote:hi @G_Pomzz I have to agree with you. PM has not raise any price, just change in Rewards which they have full right to do
No Surprises!
No expiration
03-30-2024 04:05 PM
hi @G_Pomzz I have to agree with you. PM has not raise any price, just change in Rewards which they have full right to do
Many thought there are lots of complaints, but I doubt it. All activated in the last 2 years already on the new point system
03-30-2024 03:58 PM
I do not agree to switch loyalty plans. I have filed a complaint with CCTS
Well, you are just wasting your time. PM has every right to change up the rewards bonus system. And don't think for a minute that the bean counters didn't consider the collateral damage. In the long run, it's probably a good decision and provides shareholder value which is their fiduciary duty.
03-30-2024 03:36 PM
And one line ported out of PM. You wanted to save 5$ on removing my loyalty bonus, now you'll lose $30.. And if I'm happy with other provider (which is good so far), other 4 lines will be moved. Thank you again PM