Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[nate_009]

This sucks. Obviously it affects those who have been with Public Mobile for the longest times. Disappointed that Public Mobile is no longer leaving the choice up to the customer. Might have to look elsewhere for my phone services. 

[Four]

Looks like this is now gone which is hilarious, when I previously went to change over they at least offered 1 point for every month you had been subscribed as an incentive to get you to switch. This has now been removed and you get nothing! absolutely amazing who ever thought this was a good idea

[Rossjohnleeder]

So much for loyal long term customers. I’ve referred 4 lines. All of us will be leaving to other providers. 

[mandooh23]

This is not acceptable, and 250gb that expires in 150 days? 

are you guys serious?  noone needs extra data that expires.

Bring back the old reward system or ill be moving.

[Solarisphere]

Super disappointed. 7 year customer and I'll be looking for the next opportunity to switch to a competitor.

[Elijah123]

when reviewing the new point system it has this in the fine print. does that mean we'll initially get 1 pt per month since we've been with public mobile? 

[Stelawrat]

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@public_999 wrote:

Then you should be just as quick to remove posts that trash competitors or spread false information about them.

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I posted a cited review not once, but twice, of 6 competitors, with statistics re: the % of pro vs con customer reviews & a summary of the descriptors used by the reviewers. It was as accurate as the resource sites I used would allow, which is to say, they were reputable sites & I carefully transcribed the data. Both of those reviews were deleted within minutes, seconds even!

For my third try, again cited, I removed all statistics, softened some of the descriptors & removed the hyperlinks to the resources, where people could read the reviews in their totality for themselves. That one remained active, not deleted.  

It stands to reason that when people review a company, some will exaggerate, but I assume that people reading will take that into consideration. 

I can assure you that I didn't knowingly spread any false information, however let's just say the reviews were overwhelmingly less than positive... & they disappeared off of this thread in the blink of an eye! 😯

[Wolfcore]

That's what I would accept. The $2 autopay was never advertised as being permanent as long as we remained customers, but the referrals and loyalty rewards were. So they should be honoring their promises. Referrals are basically the same, so all that would change would be grandfathering in whatever loyalty rewards a customer currently has, and just locking those in permanently. Other than that, I won't be sticking around, as there are plenty of better alternatives out there to choose from. Nor would I want to support a company that blatantly lies to their customers like this either.

[bcsuazon]

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@Stelawrat wrote:

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@bcsuazon wrote:

I guess PM wants to lose their most loyal customers.  The worst part about this is that I finally upgraded to a more expensive plan but I did so with the belief that I'd still have my loyalty discounts for a while...if I had known this change was coming I would never have changed my subscription.  I can't even switch to the $29 plan since its only available to new activations so I guess it may be time to switch to another carrier unfortunately 😞

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I've seen a few posts from people in the same situation as you & you are the customers that I feel the most sympathy for. I can imagine the frustration of having made the switch so recently, only to have your costs shoot up, effectively wiping out any benefit for having switched. 

I'm really hoping that PM / Telus, who have been kept aware of our concerns here, are going to compensate you & those like you, in a meaningful way for this specific loss. If you have any ideas for what types of compensation you'd like to see, then maybe post them here as well. It might be worth a shot. 

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I think someone already posted that it would be great if they just gave a flat discount/credit going forward - ideally it would be equal to the loyalty credits we currently have.

[Stelawrat]

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@bcsuazon wrote:

I guess PM wants to lose their most loyal customers.  The worst part about this is that I finally upgraded to a more expensive plan but I did so with the belief that I'd still have my loyalty discounts for a while...if I had known this change was coming I would never have changed my subscription.  I can't even switch to the $29 plan since its only available to new activations so I guess it may be time to switch to another carrier unfortunately 😞

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I've seen a few posts from people in the same situation as you & you are the customers that I feel the most sympathy for. I can imagine the frustration of having made the switch so recently, only to have your costs shoot up, effectively wiping out any benefit for having switched. 

I'm really hoping that PM / Telus, who have been kept aware of our concerns here, are going to compensate you & those like you, in a meaningful way for this specific loss. If you have any ideas for what types of compensation you'd like to see, then maybe post them here as well. It might be worth a shot. 

[bcsuazon]

"Members need to be aware that advertising for other companies is violation of the terms of service"

There's a difference between advertising and stating a fact that a certain competitor has a better plan than PM at the moment.  Deleting the latter is censorship...

[PublicPointsuck]

You are doing a very bad thing to us for your own personal profit. You think 30GB of useless data will make us stick around? You are mistaken, At the end of this bill cycle you will be losing our business and your company will fail because you cant compete with your competitors. They have much more to offer us than 30gb for a couple of weeks

[Johnovich]

I am filing a CCTS complaint. The change and the way it is handled is insulting.

[fixin]

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@edeepm wrote:

Complain to both CCTS and CRTC, why not?

11 Spoiler tags below!

Spoiler

Lawsuit if it gets out of hand.

CCTS & CRTC reporting for the better.

Especially CCTS Reporting for complaints. 

edited by computergeek541: excessive and unnecessary spoilers removed to improve readability

[Stelawrat]

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@eyes wrote:

Yes - it seems the loyal fools ‭that are policing this forum are continuing to protect PM not realizing they are also being screwed. Ha .. Ha... we will see if this post is also deleted.  But I will add that for some strange reason PM seems to be concentrating in eliminating accounts instead of focusing on adding accounts........ 

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Personally, I haven't seen any "loyal fools" policing this forum. 

I have seen a handful of PM customers, just like you & me, answering the same questions over & over & over ad infinitum, sorting through page after page of complaints, speculations, conspiracy theories, you name it, running the gamut. 

I've seen these same handful of PM customers, just like you & me, empathizing & agreeing with most re: their disappointment, stating facts as they believe them to be, explaining over & over again why some posts are deleted in order to ensure PM doesn't lock the thread completely, leaving everyone with no place to post their dissatisfaction. 

Far from, "not realizing they are also being screwed", I've seen some disclosing that they too will feel the loss of real dollar amounts each month, some of their family members will as well & they too will be losing referrals as a result of this change. 

Yes - I find it really interesting how some people see the world with their "eyes", so differently than mine do...

[ptrjpm1]

cs replied with a rehash of garbage, my reply to that was :

5 GB of data for 150 days is useless to me, so no thanks.

in the end i still will be paying more ( a lot more ) for the same service. there are plans out

there that actually cost less. i do not trust that the enhanced pp program will be worth it.

all that being said i still find it very distasteful that you are rewarding my loyalty by making

me pay much more ( i would understand a bit more ) and offering me **bleep**.

thanks anyway

[mikasik2]

Anyone feel traumatized after being committed to something for so long only to be betrayed by it?  

[Sushi_Combo]

Sorry, but you did not sign any contract. 

[MajorTalent]

(2nd post, I might now start taking screen shots before removal)

If PM service and points system is so great, why do they delete our posts that let the communtiy know about an article on MobileSyrup that talks about the latest bonus data being given?

I don't know what they are so afraid of, I even altered the name of the providers listed. What, now we can't share articles or other online resources that don't specifically praise PM??? 

[SeniorCitizen]

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@PublicPointsuck wrote:

This is unacceptable! This is a violation of the contract we signed, I will bring you to court and cancel my public mobile plan if i am forcibly switched to the inferior points system

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What contract?

[ily]

They're talking about rewards you've already earned and haven't used, mainly because your monthly bill is already at $0. Only people with monthly rewards higher than their current plan price are subject to this I believe. Some people have hundreds of dollars as funds in their account. So these funds will stay in the account, but you won't earn any new rewards from the old program moving forward. $2/month auto pay discount? Gone! $5/month loyalty discount? Gone!

[ShawnC13]

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@nick55aa wrote:

I think everybody be looking for a new carrier they did US dirty make a complaint to the crtc on your way out

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Complaints would be through CCTS not CRTC

[EdN]

Submit a complaint to CCTS now don't wait until May.  

[TheRockGamers1]

With 5 lines, you are increasing my monthly bill between $25-$30.

I'll be opening 5 separate CCTS complaints.

Not happy.  Been loyal customer since Fall 2016.

[PublicPointsuck]

This is unacceptable! This is a violation of the contract we signed, I will bring you to court and cancel my public mobile plan if i am forcibly switched to the inferior points system

[ShawnC13]

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@Wolfcore wrote:

It's hilarious how we see most of the Oracles claiming that PM still has the best value even with the old rewards system being removed, while also removing any comments that showcase any of these competitors deals, while also saying that they're impartial, don't work for PM, and aren't protecting them 🤣

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@Wolfcore, it is against ToS for advertising of other services.  As for teh best deal out there it is for my family as the plans suit our needs at good pricing 2 plans at $29/30GB and 2 at $34/50GB Can/US plans.  If I have a mass exodus of referrals then I will have to see if it is still making sense for the family to stay here.

[nick55aa]

I think everybody be looking for a new carrier they did US dirty make a complaint to the crtc on your way out

[Renzha]

For me , I am thinking switch my kid's line to Rogers with my employees plan throught red wireless, not sure what plan they have this BF, for my parents' line, I will buy the hk3 360 days data plan for esim , my wife and my line, I am think the Eskimo 2 years 30G data plan with esim  plus cheap tt plan

Maybe it will cheaper than currently to PM

[nick55aa]

yeah I can't believe public Mobile did his dirty like this. I'm going to make a complaint to the crtc before I start shopping for a new carrier

[Ashley_98]

As a long term customer I am truly disappointed by this decision. In 2022 when this change was first implemented we were told this wouldn’t affect current users unless we made the choice to switch to the public points rewards. I have my own account plus 4 others that I manage for family members - my total cost will be going up over $30 a month so I have no choice but to look into other providers.