[UPDATE] Last day to get our limited time 4GB / $40 promo plan!

[Brooke_C]

Note: The promo plan has been removed from our website; however is still available in the activation portal and in Self-Serve. 

We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it before November 20th.

Why the November 16th cut-off date you might ask? SIM card orders take 1-2 business days to arrive at your home, and Canada Post does not deliver on the weekends. Knowing that there is a lead time for SIM cards to arrive, we have temporarily stopped SIM card ordering until after the promotion is complete. This is because anyone who would have ordered a SIM card after November 16th would not have received their SIM card in enough time to sign up for the promo plan. We didn’t want anyone to get your hopes up and then be disappointed.

If you get a SIM card at one of our pick-up locations this Friday and Saturday, you will need to sign-up for our promo plan on or before November 20th. The promo plan will not be honoured for these customers after November 20th.

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Hey Community,

Yes, you read the subject line correctly! From October 25^th to November 20^th, we will be offering an amazing promotion where you can get 12GB of data, unlimited province-wide talk and unlimited global text on a 90 day plan for only $120. This equates to 4GB each month for the low, low price of $40 every 30 days. If there was ever a time to get friends and family to join Public Mobile, now would be it!

Check out the full details below to see how you and your friends and family can sign up for this awesome plan!

Things you need to know

• This is the only promotional plan during this period. No other plans are affected
• During the promo period, there will be two plans totaling $120: (1) the 6GB unlimited province-wide talk and global text plan and (2) the promotional plan, which has 12GB of data. Please be sure to choose the plan with twice as much data for the exact same price!
• If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises. 

Getting the plan

Pick & Pay Customers

If you are an existing Pick & Pay customer and are interested in taking advantage of the promo plan, you have two options:

1. If your plan ends during the promo period: You can sign up for the plan in self-serve, as you normally would to change your plan
2. If your plan ends after the promo period: You can future date a rate plan change during the promotional period, and have the promo plan take effect after November 20^th. For example, if you’re currently on a 90 day plan that ends on November 28^th, you will be able to sign into self-serve anytime between October 25^th-November 20^th and future date the promo plan to take effect upon your existing plan’s completion. Come November 21^st, you would no longer be able to future date the promo plan.

This means that everyone has the option to take advantage of this great deal, regardless of when your existing rate plan ends. 

Legacy Customers

If you are a legacy customer who is interested in having this promo plan, you will need to call into the call centre and upgrade to the Pick & Pay plan. Please note that, once you switch to a Pick & Pay plan, you will be unable to switch back to your old plan and will lose access to the call centre.

 New Customers: You want to join because the grass is really greener over here

As a new customer, you can add the promo plan when you are prompted in the activation process. You will need to have your SIM card in hand in order to activate, so please be sure to order it first!

-Public Mobile Community team

[Cyber]

My opinion is when a person is planning to use the "Change on next renewal date", you should inform him that this may work or not.

+

If failure of the plan change occur, explain him how to get in touch with Public Mobile.

Like @imm1304 said, hopefully, a permanent fix is on the way because this feature is vital on a prepaid plan.

[imm1304]

@Cyber, @srlawren

My experience has been that PM did actually get this feature working at some point in late 2015.  It was fine for a while, I tested it and confirmed working.  

But, with the introduction of new "$40/2GB" plan, the change from old plans to the new plan broke this feature.  Thankfully, the moderators have been exceptional in fixing these plan changes manually within minutes of being notified most of the time.  

Hopefully, a permanent fix is on the way.. it will free up the moderators to provide even superior and speedy customer service.

[srlawren]

@Cyber I have no way to provide you that proof, other than having been assured of that by @Jeremy_M in the past when the Oracles have brought up concern over these types of issues.  Also I can offer up my own anecdotal "evidence" where it has worked for me twice in the past without issue.  Remember, most people that come to an online support forum and bother posting are those having issues.  The ones where everything works just carry on with their lives.  This is a well-known phenomenon that affects every online support forum like this.  

[Cyber]

@srlawren,

This feature is one of my ideas to make Public Mobile better and was implanted in 2015 but never functioned for us who was BETA testers from the beginning of the PM adventure.

Without proof that this feature functions for a majority of clients, I will continue to say it is a non-functional feature.

[HickTrick]

Yup, it's definitely bugged. My rollover date is today, and since my old plan cost more than the new promo plan, the auto-pay only grabbed what was needed for the new plan from my CC, and now my account is deactivated and I have no cell service. (One good thing I learned from this, is that if something ever does happen which causes your account to go inactive, it says you have 90 days to get the account back in good standing before it completely closes, so at least you don't lose your phone number instantly or anything like that.

I've already sent PMs to the appropriate people, and they've been great in the past, so I'm sure it'll be up and running soon.

I've seen lots of other posts where people's old plan just reactivated instead of the new one. At least they still have working phones.

I'm just worried that with so many people having this issue right now, that they see my PM and see that I don't even have cell service because of this, and move mine up closer to the top of the queue.  Halloween is a bad day to lose cell service! 🙂

Props to the PMs at PM for working hard and fixing all of our issues. It's too bad the system failed them (and us).

[WearySky]

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@SpicyBoy wrote:

My current plans going to expire way after november 20, i just connected in october, so how to make shure that i will have the new plan?

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In the "My Account" section, select "Change Plan".  Choose the new promo plan, and then select "Change on next renewal date".  That will set it up to move you to the new promo plan on your next renewal date (as long as you do it before Nov 20).  BUT, it is bugged so you'll need to double check on your renewal to make sure it worked (lots of complaints about it not working right now).

Edit: looks like I was too slow. @srlawren and @imm1304 beat me to it 😛

[Cyber]

@SpicyBoy,

You can reserve now the 12GB promo plan using the "Change on next renewal date".

Like I said previously, at this moment, this function is not very friendly.

[srlawren]

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@Cyber wrote:

@Shazia_K,

The "Change on next renewal date" has never functioned from the start when it was implemented.

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Hi @Cyber,

FYI, your statement above is simply not true.  There is indeed a glitch but it's not true that it's never worked.  All we see here are the people whom come here because it hasn't worked for them, but in fact, it works perfectly well for many people.  You just don't hear from them.  

[imm1304]

@SpicyBoy, Sign into your selfserve account and click on "Change Plan" from the overview page.  Select the new promo plan and take the option on the bottom right to have the plan take effect on your next renewal date. 

Even if the automatic plan change fails, the moderators will implement the change on your behalf on your renewal day.. just send them a private message if/when your plan change request fails.

[SpicyBoy]

My current plans going to expire way after november 20, i just connected in october, so how to make shure that i will have the new plan?

[Cyber]

@SpicyBoy,

You have until november 20, 2016 to jump on the 12GB promo plan.

If your current plan expire after november 20, you can use the "Change on next renewal date" for the 12GB promo plan.

Please note, at this moment, the "Change on next renewal date" is bugged, so you may have to contact a PM rep to have your plan switched correctly to the 12GB plan.

[SpicyBoy]

Hi, i'm sorry i didn't get it, i have 2 numbers in the public network,we just connected in october before 25 date, what i need to do to have the 12 gb of data?

[Shazia_K]

@Cyber, 

Thank you for your honest feedback! As @Rockdaddy22 mentioned, our internal team is working very hard on fixing those little glitches very soon! 

Thank you 🙂

Shazia

[Rockdaddy22]

You could bet the tech guys are hard at work to solve this.

[Cyber]

@Shazia_K,

The "Change on next renewal date" has never functioned from the start when it was implemented.

That would be great to see some efforts from PM to have this function fixed ASAP.

[Shazia_K]

Hello @aungmyo, 

I'm sorry to hear about this, 

Don't worry I'll get this fixed for you, can you simply send me a private message with your Public Mobile phone #? If you have already, please allow a short time for my reply. 

Thanks,

Shazia

[WearySky]

@aungmyo this seems to be pretty common.  Your best bet is to PM your info to one of the mods (they have a queue, so PM any of them and they'll all see it).  I'll also go ahead and tag @Shazia_K as well.

[aungmyo]

Hello, 

Can someone please help me with this? 

I signed up to change the plan to the 12GB from the 6GB Plan last week and I have autopay. Today is my new 3month period and the plan DID NOT change. It shows that I still have the 6GB Plan instead of the 12GB plan.

My account has not been updated. I follow the instructions provided by PM and everything showed it was pending. 

Money was withdrawn from my account today, but I was not switched to the 12gb plan and the pending change order is now missing from my plan section on my account. 

I subsequently tried to future date the new 12GB plan again and put some money into my account BUT it would be nice if I did get the 12GB plan for this 3 month period since I did change the plan last week.

If a mod / support team member could help me out that would be greatly appreciated.

Thank you,

Steve

[smp99]

Hi - is there a plan in place around the Nov20 date when people claim to have ordered a SIM in plenty of time only to find out it has not arrived yet. 

Not everyone will hear about this before Nov 15.

[WearySky]

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@yoyocheung wrote:

Can you please confirm what happens after the 90 day is up? or after the promotion ends? will this deal continue to be valid as long as I am with this plan?

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This has been answered *several* times, and in fact is stated right there in the original announcement post:

"If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer"

[Rockdaddy22]

As long as your account is active the deal remains active.

[computergeek541]

Yes, the deal continues and you get renewed for another 90 days.

[yoyocheung]

Can you please confirm what happens after the 90 day is up? or after the promotion ends? will this deal continue to be valid as long as I am with this plan?

[Saray_O]

@blizz Hi there, I was on my lunch break! Glad to hear Kevin resolved your issue 😄 

[blizz]

@Saray_O Thanks for the response, Kevin helped me from the website email support contact form already and I am good to go!

[Saray_O]

Hi @blizz,

I'm sorry about that!

I saw your private message and I will get back to you as soon as possible! 

Saray 

**Due to a high volume of emails, it might take me a while to get back to you. I apologize for this delay. 

[srlawren]

@Magicite as @Rockdaddy22 mentioned, PM is entirely pre-paid, so your data cuts off if you run (exactly as you desired), and you can never receive an unexpected bill for long distance or data or roaming.  

One thing to note:  you mentioned loyalty reward.  That only kicks in after 1 year of service, just so you're aware.  However, if you sign up with AutoPay, you will start receiving $6 off every 90 days, starting with your first renewal 90 days after activating.  

[kav2001c]

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@boldventure wrote:
Some are comparing the speed with Koodo on LTE, same phone. Koodo is twice faster than pm. Shouldn't both have the same speed since both are Telus or Telus might be prioritizing Koodo and sets the speed lower for pm?

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@boldventure I have both a Public & Koodo account (and a Bell one too) and there is no noticable difference in speeds

My *guess* is the speedtest is not optimized for Public since they represent such a small percent of subscribers

[blizz]

Hi there!

My account has not been updated, I signed up the day this promo was announced to change the plan effective of my next renewal date which should be today. I follow the instructions provided by PM and everything showed it was pending. 

Money was withdrawn from my account today, but I was not switched to the 12gb plan and the pending change order is now missing from my plan section on my account. 

If a mod / support team member could help me out that would be greatly appreciated..

edit: all fixed, thanks kevin! 

[Rockdaddy22]

Can't wait to welcome you guys officially 🙂