[UPDATE] Last day to get our limited time 4GB / $40 promo plan!

[Brooke_C]

Note: The promo plan has been removed from our website; however is still available in the activation portal and in Self-Serve. 

We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it before November 20th.

Why the November 16th cut-off date you might ask? SIM card orders take 1-2 business days to arrive at your home, and Canada Post does not deliver on the weekends. Knowing that there is a lead time for SIM cards to arrive, we have temporarily stopped SIM card ordering until after the promotion is complete. This is because anyone who would have ordered a SIM card after November 16th would not have received their SIM card in enough time to sign up for the promo plan. We didn’t want anyone to get your hopes up and then be disappointed.

If you get a SIM card at one of our pick-up locations this Friday and Saturday, you will need to sign-up for our promo plan on or before November 20th. The promo plan will not be honoured for these customers after November 20th.

_____________________________________________________________________

Hey Community,

Yes, you read the subject line correctly! From October 25^th to November 20^th, we will be offering an amazing promotion where you can get 12GB of data, unlimited province-wide talk and unlimited global text on a 90 day plan for only $120. This equates to 4GB each month for the low, low price of $40 every 30 days. If there was ever a time to get friends and family to join Public Mobile, now would be it!

Check out the full details below to see how you and your friends and family can sign up for this awesome plan!

Things you need to know

• This is the only promotional plan during this period. No other plans are affected
• During the promo period, there will be two plans totaling $120: (1) the 6GB unlimited province-wide talk and global text plan and (2) the promotional plan, which has 12GB of data. Please be sure to choose the plan with twice as much data for the exact same price!
• If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises. 

Getting the plan

Pick & Pay Customers

If you are an existing Pick & Pay customer and are interested in taking advantage of the promo plan, you have two options:

1. If your plan ends during the promo period: You can sign up for the plan in self-serve, as you normally would to change your plan
2. If your plan ends after the promo period: You can future date a rate plan change during the promotional period, and have the promo plan take effect after November 20^th. For example, if you’re currently on a 90 day plan that ends on November 28^th, you will be able to sign into self-serve anytime between October 25^th-November 20^th and future date the promo plan to take effect upon your existing plan’s completion. Come November 21^st, you would no longer be able to future date the promo plan.

This means that everyone has the option to take advantage of this great deal, regardless of when your existing rate plan ends. 

Legacy Customers

If you are a legacy customer who is interested in having this promo plan, you will need to call into the call centre and upgrade to the Pick & Pay plan. Please note that, once you switch to a Pick & Pay plan, you will be unable to switch back to your old plan and will lose access to the call centre.

 New Customers: You want to join because the grass is really greener over here

As a new customer, you can add the promo plan when you are prompted in the activation process. You will need to have your SIM card in hand in order to activate, so please be sure to order it first!

-Public Mobile Community team

[stonechucker]

@wajih86,

there were two two buttons at the bottom of the plan change page.

on the left, change the plan now.  On the right, change plan at renewal.

you pressed the one on the left.  This changed your plan immediately, and you paid for a brand new 90 days immediately, forfeiting your remaining days in your ptrevious plan.  In the plan change process, it is clearly described that you have these choices, and you must pick and confirm either choice.

im sorry, but it seems like you will be without recourse on this, as the choices are defined for you.

edit.  I see someone else replied in a similar message above before I posted.

[hj]

I can't love PM! Great deal!!!

[imm1304]

Hey @wajih86,

PM being a pre-paid service, you are correct that you lost about 1 month when you selected to change plan immediately.  This is why there is another option on the plan change page:  Change on next renewal date.   Sorry.  

[wajih86]

I activated public mobile end of August, 2016 and had 90 days plan however I just saw the new promotion of 90 days plan with double data (12gb) so I transfered my plan to new promotion but I just realized that I am charged for 90 days useage for my first 90 days plan purchase back in August (which I used for 2 months) and then now I am charged again for another 90 days plan useage so does it mean while changing my plan I lost my initial 1 month in between the two plans?

I was hoping (like other phone service providers) that charge will be pro-rated based on the useage and the remaining amount will roll-over to the next 90 days plan purchase.

Please help

[kav2001c]

Note - Your servers are overrun by people rushing to get the plan 

I personally got the error message and lots of threads about it

[kav2001c]

@Brooke_C if we changed an existing plan does the credit still apply? 

[PBForMe]

---

@dhanadhan wrote:

Yes, text are now global instead of canada-wide. So, it should work. 

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Public-Mobile-Global-Text/m-p/64375/high...

---

I thank you, and my impending referral rewards thank you.

[NDesai]

---

@PBForMe wrote:

Dumb question, but does global texting include europe? Some of my family want to switch but they SMS europe all the time and I know on my grandfathered plan I can't text europe. Should work now, yes?

---

Yes, text are now global instead of canada-wide. So, it should work. 

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Public-Mobile-Global-Text/m-p/64375/high...

[PBForMe]

Dumb question, but does global texting include europe? Some of my family want to switch but they SMS europe all the time and I know on my grandfathered plan I can't text europe. Should work now, yes?

[TroyDaBes]

Hopefully the next plan will be Canada-wide 🙂 

[patel]

Wow! You've done it again!

[srlawren]

@PBForMe and @NDesai yeah tough call.  If you really don't envision yourself using the extra headroom, it's probably better to hang onto your 1GB/90 plans, since you'd never get them back again after switching.  Or, get the new plan, and go nuts on your data usage!  🙂  

EDIT:  @NDesai you replied while I was typing.  Ah, well.

[NDesai]

---

@PBForMe wrote:

---

@dhanadhan wrote:

Now, this is a tough one. I am not a hardcore data user. Should I let go grandfathered $90 1GB plan?

---

Same here! I don't use much data but is this ever tempting for the price alone. Decisons decisions. 

---

Well as @ute1978 have said, it will be our fault for loosing our grandfathered plan. I decided to keep it. 

[Sp]

This is awesome! Public Mobile, you're the best Cellphone Service Provider.

[PBForMe]

---

@dhanadhan wrote:

Now, this is a tough one. I am not a hardcore data user. Should I let go grandfathered $90 1GB plan?

---

Same here! I don't use much data but is this ever tempting for the price alone. Decisons decisions. 

[Shazia_K]

 @srlawren

[srlawren]

---

@fktw wrote:
Goodbye, Wind! This put the nail in the coffin for them.

---

I refered a colleague today whom is delighted to be leaving Wind in the, well, wind!  This promo plan really rocks!  In fact, I'm on it now too.  I like it that bleeping much!  

[srlawren]

@Steven_Edmonton as @NDesai said, the Telus port is painless, but your best bet is to use a different email address.  What I did when I ported over about a year ago was first signed into MyTelusMobility, and changed my email address on file there to an alternate address I rarely use.  Then I activated my PM (Public Mobile) account with my primary email address.  The porting of the number from Telus takes literally moments, I think I had my "We're sorry to see you go" email from Telus almost as soon as I had clicked the Confirm button on the port request.  

Same great network, but much better prices.  

[PBForMe]

This is an amazing promo. Wow. 

[NDesai]

---

@Steven_Edmonton wrote:

I am using Telus right now and I am considering switching.

How does it work for porting my existing number from Telus?  Also, is there voicemail to this plan?  If so, do you guys have voicemail to text message feature like Telus?

Thank you,

---

Activate the sim with new temporary number and also with another temporary email (different than the one you're using on telus). Once service is working, you can request to port in your number and than change the email to whatever you want. This is just to prevent known glitch so activation process doesn't interfere....general voicemails is included and not text or virtual base...

[Steven_Edmonton]

I am using Telus right now and I am considering switching.

How does it work for porting my existing number from Telus?  Also, is there voicemail to this plan?  If so, do you guys have voicemail to text message feature like Telus?

Thank you,

[imm1304]

Thanks for that explanation, @deltatux.  I agree.. the loose interpretation of 4G gets used/abused for marketing.  

[deltatux]

---

@imm1304 wrote:

_________________________________________________________________________________

"How are we still having this question? 4G is LTE. No Canadian carrier is calling HSPA 4G."

@bryanbreguet

_________________________________________________________________________________

Rogers has labelled their "3G-H+" as "4G" next to the signla cluster on Rogers branded phones.. I had 2 over the years that did this.

Currently, Telus branded G4 also shows LTE for LTE and then drops down to "4G" when I am in the elevator or basement.. when the connection drops to 3G/HSPA+.  My Telus branded phone never says 3G.  Thats why people clarify if its 4G or LTE thanks to this marketing practice by major carriers.  

---

@imm1304, the problem is that for years, carriers have been advertising HSPA+ as "4G" even though it never even came close to the official definition of what "4G" is supposed to be as set by the International Telecommunication Union. Even LTE isn't technically "4G" either as the implementation must provide at least 100 mbps for high mobility and 1 gbps for low mobility. Only LTE Advanced is truly "4G" based on the spec.

However, there's really no way to enforce what "4G" really is, so that's why the definition has been so loosely applied.

Source: http://www.itu.int/pub/R-REP-M.2134-2008/en

[imm1304]

_________________________________________________________________________________

"How are we still having this question? 4G is LTE. No Canadian carrier is calling HSPA 4G."

@bryanbreguet

_________________________________________________________________________________

Rogers has labelled their "3G-H+" as "4G" next to the signla cluster on Rogers branded phones.. I had 2 over the years that did this.

Currently, Telus branded G4 also shows LTE for LTE and then drops down to "4G" when I am in the elevator or basement.. when the connection drops to 3G/HSPA+.  My Telus branded phone never says 3G.  Thats why people clarify if its 4G or LTE thanks to this marketing practice by major carriers.  

[fktw]

Goodbye, Wind! This put the nail in the coffin for them. I brought my mom over just last month and will do so for myself and my wife with this promo. Data isn't such a big thing for my mom but for me, I couldn't live with the 2GB without making much sacrifices. Scaling down to 4GB is much more manageable!

[deltatux]

---

@Rick wrote:

This plan looks awesome however I seem to be having some issues setting up the plan change. It gives me a "Sorry! We are having trouble with this page. Please try again later." message. I guess I will try again later.

---

@Rick, could be too many people trying to do things at the same time, just try later.

[Rick]

This plan looks awesome however I seem to be having some issues setting up the plan change. It gives me a "Sorry! We are having trouble with this page. Please try again later." message. I guess I will try again later.

[imm1304]

@ryanwoo, I am not sure why you are experiencing the huge variation in download speeds between Telus and PM.

I can confirm, much like others in the previous pages, that I am able to routinely get 30-50 Mbps down using my LG G4.  

The 12 Mbps you are getting is more consistent with a 3G/H+ speed I got when I set my phone to WCDMA mode only a while ago.  

[deltatux]

---

@dhanadhan wrote:

---

@ute1978 wrote:

---

@Rockdaddy22 wrote:
Don't forget Bell/Virgin, plus the little guys like Chatr and 7-Eleven speakout.

---

For now on the RFD forum most are jumping ship from Rogers and Wind. I am typing like crazy to answer all questions.

---

Me too lol. Looks like those with Fido free gigs are not really jumping on. But they will of course regret it later when data expires. Or may be fido retention is taking this easy...

---

Hell, at first I thought Koodo's double data wasn't too bad either for a TELUS brand that has call centre access (which is important for some people) but the Public Mobile deals just blow them out of the water.

[NDesai]

---

@ute1978 wrote:

---

@Rockdaddy22 wrote:
Don't forget Bell/Virgin, plus the little guys like Chatr and 7-Eleven speakout.

---

For now on the RFD forum most are jumping ship from Rogers and Wind. I am typing like crazy to answer all questions.

---

Me too lol. Looks like those with Fido free gigs are not really jumping on. But they will of course regret it later when data expires. Or may be fido retention is taking this easy...