Hey Community,
It’s with mixed emotions that I announce to you today my departure from Public Mobile as a Community Manager.
Over 2 years ago I had the opportunity to start my journey with Public Mobile, and let me tell you it was a journey that I will never forget. I’m blessed to have met and worked with many of you who have helped to create the awesome Community we have today. I’m also pleased with the progression and the liveliness of this community – it’s like none other out there and it’s all thanks to you. The level of engagement, interaction and health of our community is beyond what I would ever imagine and truly first in class when compared to others.
Who would have ever thought a Telecom company can be fully supported with an online Community of believers and no call center? Together we’ve accomplished many things, disagreed and agreed on many things, but we have always worked together, in unison, to support others who also took a chance in dealing with an online only telecom company.
I would also like to recognize our Oracles @srlawren, @Rockdaddy22, @imm1304, @NDesai @Luddite. They truly lived up to their titles and so much couldn’t have been done without their compassion towards the community and of course - supporting others. Additionally, I would like to thank the Mods. They’re a unique bunch and I’m truly amazed of the awesome work they’ve accomplished to date – The best group of people I ever supported
I also owe a multitude of thanks to @Martin. Martin is no longer with us, but I’m sure he’s watching over us from the mothership, with a colander on his head! R.I.P my friend.
Going forward there is still much to do, and there are still many opportunities that need to be addressed. With your engagement and support, I’m sure you will accomplish many amazing things.
As our Community continues to evolve, so does our customer support. When we first launched the Community, your questions were addressed by me, your Community Manager. Shortly thereafter, we introduced our amazing @Moderator_Team, who has been there to help answer any questions that cannot be answered by your fellow Community members. Given that our moderator team is such a strong, capable group, with whom many of you have developed strong relations, the role of the new Community Manager will be changing. Now, the role will be more behind-the-scenes, working very closely with the @CS_Agent, and incorporating your feedback so we can continue to improve upon the Community. While you may not hear from the new Community Manager as you did from me, you can rest assured that she will be closely in-tune with what is going on.
As for myself - I’ve taken an opportunity with our sister brand Koodo, so I won’t be too far away and I’ll make sure to come and visit every now and then. Again – thank you for being so awesome, thank you for everything you’ve done, and I look forward to hearing amazing things in the near future.
Cheers,
Jeremy M
