cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Public Mobile

The Lounge - for everything not related to phone-stuff!

Hey Community,

 

We’re excited to bring you a new board on the Community called “The Lounge”! As you may have guessed from the title, this will be a place where Community members can discuss their interests, hobbies, or just about anything that’s not related to phone-stuff.

 

As we continue to grow Public Mobile, we are continuously amazed by how diverse, resourceful, and creative our Community members are. Outside of Public Mobile issues, our Community is a unique bunch (as we’ve seen in your contest entries! ), and we’re excited to see you what you love to talk about! Who said you can’t have fun on a phone community forum?

 

Note: activity within this board will not be counted towards the Community Reward.



Let us know your thoughts below!




-Public Mobile Community Team

Great Citizen / Super Citoyen

Re: The Lounge - for everything not related to phone-stuff!

Will be a good addition..with the amount of regular contributors I'm sure most will find a use for the lounge at some point...

Oracle

Re: The Lounge - for everything not related to phone-stuff!

Awesome! Thank you Alan and the PM team.


I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Great Citizen / Super Citoyen

Re: The Lounge - for everything not related to phone-stuff!

good intro but u should allow rewards too. Most posts are carbon copies anyways, people are getting rearded for. Add some diversity

Deputy Mayor / Adjoint au Maire

Re: The Lounge - for everything not related to phone-stuff!

This is a nice addtion, sure.

 

BUT, as quoted above "As we continue to grow Public Mobile ...." can you please address the Mod wait time. Are we up to 3 or 4 days now? I have not had service go down nor any of my friends/family, so that's good, but I am getting more nervous as time goes on. Especially if I continue to refer others.

 

Can you at least acknowledge somewhow to the Community that you are addressing this issue in some way.

Thanks

 

Good Citizen / Bon Citoyen

Re: The Lounge - for everything not related to phone-stuff!

i think it would almost be nice to get a service counter somewhere to give us an idea of how long to be patient for ie.  "Thanks for sending the mods a message you should receive a reply within ___ but blabla extenuating circumstances...."

 

Or "due to recent influx in messages please give us more time"

Town Hero / Héro de la Ville

Re: The Lounge - for everything not related to phone-stuff!

Awesome 🤗 how about Custom Avatar 😁

Mayor / Maire

Re: The Lounge - for everything not related to phone-stuff!

I have to agree, although nice to have, focusing on customer support response times is vastly more important than ‘The Lounge’.

 

i do agree however, that content in the lounge should not contribute to Community Rewards.

 

Please address response times.

Moderator

Re: The Lounge - for everything not related to phone-stuff!

Hello Community!

 

I hope that you are all excited about this new announcement as much as we are Smiley Very Happy

 

I noticed that a few of you would like to know about the response time and to answer your questions; as mentioned in our Knowledge Base that, during peak periods, the wait time can go up to 48 hours.

 

Now, I know some of you have waited a tad bit longer and we are working to cut this down for you all, but please note that, by sending multiple messages, you will increase your delay.

 

That being said, let's all work together and help each other out Smiley Happy

 

Here's how you can do so:

 

- Try searching on the Community for answers

- Check out our Knowledge Base, for questions you may have

- The whole Community is here to help, so try asking them as well! If not, they'll gladly direct you to us Moderators Smiley Happy

- Please send us ONE message with your Phone Number, PIN and a brief description of your issue

 

We already appreciate your patience, so please bear with us as we do our best to accommodate your needs.

 

Thank you!

Ashley

Model Citizen / Citoyen Modèle

Re: The Lounge - for everything not related to phone-stuff!


@Moderator_Team wrote:

Hello Community!

 

I hope that you are all excited about this new announcement as much as we are Smiley Very Happy

 

I noticed that a few of you would like to know about the response time and to answer your questions; as mentioned in our Knowledge Base that, during peak periods, the wait time can go up to 48 hours.

 

Now, I know some of you have waited a tad bit longer and we are working to cut this down for you all, but please note that, by sending multiple messages, you will increase your delay.

 

That being said, let's all work together and help each other out Smiley Happy

 

Here's how you can do so:

 

- Try searching on the Community for answers

- Check out our Knowledge Base, for questions you may have

- The whole Community is here to help, so try asking them as well! If not, they'll gladly direct you to us Moderators Smiley Happy

- Please send us ONE message with your Phone Number, PIN and a brief description of your issue

 

We already appreciate your patience, so please bear with us as we do our best to accommodate your needs.

 

Thank you!

Ashley


@Moderator_Team

1) @Mary_M has mentioned previously that multiple messages do not, in fact, move your request down in the queue.

2) Wait times have been 48 hours+ pretty much since I joined Public Mobile in July, which is 3 months straight of "Peak Time". It seems like this is actually the new normal for Public Mobile.