cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Silvio_M
Customer Support Agent

System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

Hi Community,

 

Between July 12th, 2020, 00:00 ET and July 12th, 2020, 10:00 ET, you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

System maintenance.PNG

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Staliger
Mayor / Maire

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

@Silvio_M Thanks for letting us know about that!😊

Naepalm
Mayor / Maire

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

@Silvio_M 

 

thanks for advising us of this time period will be sure to let anyone know that is looking to sign up. 

fdrcamb519
Deputy Mayor / Adjoint au Maire

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

Thank you for letting us know early.

treefrog
Town Hero / Héro de la Ville

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

Good to know. Thank you!

darlicious
Mayor / Maire

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

Thanks for the heads up!

 

Pawprints1986
Town Hero / Héro de la Ville

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

Any chance this will be addressing autopay? I've been noticing aLOT more posts about it failing recently... I've honestly done manual top ups each time so I've never given it the chance to fail, but if fixed and it functioned more like pre authorized I would give it a shot! 

zblackma
Deputy Mayor / Adjoint au Maire

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET

Thanks. You are getting like the TTC weekly maintenance. 😀

Re: System maintenance - From July 12th, 2020, 00:00 ET to July 12th, 2020, 10:00 ET


@Pawprints1986 wrote:

Any chance this will be addressing autopay? I've been noticing aLOT more posts about it failing recently... I've honestly done manual top ups each time so I've never given it the chance to fail, but if fixed and it functioned more like pre authorized I would give it a shot! 


While I'm not privy as to exactly what happens during these maintenance windows, I see them largely are preventative maintenance more than anything else. Rarely do I find a bug gets fixed during these downtimes. alhtough these things are certatinly always being worked on.

Need Help? Let's chat.