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darlicious
Mayor / Maire

Re: SIM Swap Fraud

@Lieux @mimmo 

Thank you for the links.....I still don't understand why it was removed from the landing page so quickly as the landing page is usually the first place new customers end up. We all know I don't do simon. I even struggle accessing the help articles I may be looking for.....we need a handy index or faq on the landing page or a tab with HELP ARTICLES that you click on.

mimmo
Oracle

Re: SIM Swap Fraud

@darlicious It's been asked for many many many times.

 

I asked @Catherine_T  why announcement was removed in oracle forum, also mentioned that SIMon needs to be updated.

 

Hopefully one-day PM will listen to its customers on their help needs and make getting help easier... Mind you some people like SIMon from what I've been told.(must have been the chatbot develooers) lol. 

 

 

 

 

Pawprints1986
Model Citizen / Citoyen Modèle

Re: SIM Swap Fraud

First off, have to say I agree with all here saying that port fraud needs to be better than "go onto your account and change your name to bob Barker etc cuz it won't port if info doesn't match." Sim fraud I know a bit less about. 

 

But I did do something the other day. I used an app that wanted me to confirm my phone number 2fa, but I wanted to try the app out without my real phone number, so I gave it a text now number. The text didn't work, at least not on PC, but there was an option for a call, which it also didn't ring but it *did* leave a  voicemail for me with the pin I needed to verify "my device". So that got me to wondering, if there are similar apps but that you don't have to worry about losing the number if you don't use it for a week, or whatever it is. If there is, I may just switch all my banking and such to that secondary number, keeping my real phone number safer and likely also less spam calls too. Just as an idea to put out there. I haven't done any more digging as far as other WiFi calling apps that let you keep your number even if it's not used often (but without having a *real* second number)

softech
Deputy Mayor / Adjoint au Maire

Re: SIM Swap Fraud


@mimmo wrote:

 

 

Hopefully one-day PM will listen to its customers on their help needs and make getting help easier... Mind you some people like SIMon from what I've been told.(must have been the chatbot develooers) lol. 

 

 

 haha. maybe in 20 years..all the young one like talking to the Bots instead of real persons.. PM just ahead our time 20 years.. LoL

softech
Deputy Mayor / Adjoint au Maire

Re: SIM Swap Fraud


@kb_mv wrote:


What I find even more interesting is they don't send an email saying "your password was recently changed". Along with providing direction if I did not change it. Virtually every if not all sites I deal with do this...


did PM ever sent email at all?  My friend activated last Nov, he didn't even get an activation/welcome email...

 

i think they do need email like password change, SIM change, credit card change.. probably amount added (by credit card or phone or so...)   After all, it's almost no cost to Telus for setting these up... 

softech
Deputy Mayor / Adjoint au Maire

Re: SIM Swap Fraud


@kb_mv wrote:

@darlicious wrote:

Now if someone could tell me what happened to the thread on porting telus/ koodo to pm requiring moderators that would be great?!!


@darlicious OMG! I thought is was just me lol. I looked everywhere for that thread yesterday and almost convinced myself that it never existed!


yes.. i bookmarked it and no longer work.. i thought it was me too..

 

So, what's the reason to pull that thread away?  process changed quietly again?

daki28
Great Citizen / Super Citoyen

Re: SIM Swap Fraud

@Pawprints1986  Good thinking but I'm not sure that I'd like lock access to important sites by 'free voip' app. I'm not sure how they are regulated and what kind of rules they have to follow. And again, this is just you as a customer trying to find solution to problem that PM should do.

 

I'm really annoyed by OP post where we are told what do and what not to do (don't get me wrong, all these make sense and I do practice them especially about strong unique password), but where is portion on 'what PM is doing' to secure their customers. Some things would be really simple to do like reaching out to customers that had been SiM hijacked and finding more info from them, like about password, how strong it is, is it  'unique' or used on multiple sites. Then if it turns out that huge majority had 'weak' password, I would be OK with just these instructions for this phase. But what if they had 'strong unique' password? How did they get SiM hijacked? Maybe some backdoor open? Some data leak? Some data breach? Some employee ? Who knows. Just saying 'sorry it happen to you' and restoring SiM where possible doesn't mean anything. 

If PM doesn't do anything in near future about this, I'm pretty sure that I'll be leaving (even though I LOVE PM) and finding some other provider. But before I change, I'll first check how do they prevent 'SiM hijacking'.. 

RosieR
Mayor / Maire

Re: SIM Swap Fraud


@kb_mv wrote:

@darlicious wrote:

Now if someone could tell me what happened to the thread on porting telus/ koodo to pm requiring moderators that would be great?!!


@darlicious OMG! I thought is was just me lol. I looked everywhere for that thread yesterday and almost convinced myself that it never existed!


@darlicious and @kb_mv   I had spent so much time looking for that thread myself.  oh my goodness!  thank you both for confirming that I was not going senile..... yet.  😂

 

darlicious
Mayor / Maire

Re: SIM Swap Fraud

@daki28 

 My search the other night turned up pretty much nothing as far as other mobile providers help forums went.....maybe you can find something?

 

@Pawprints1986 

Ironically when I signed into my CRA account yesterday I had been randomly selected to add 2FA with no option to refuse its implementation. Choosing to recieve a phone call ensures it can be sent to just about any phone ( ie landline) but it means that you can at least ensure that you have your voicemail pin required to access your messages from any device .

daki28
Great Citizen / Super Citoyen

Re: SIM Swap Fraud


@darlicious wrote:

@daki28 

 My search the other night turned up pretty much nothing as far as other mobile providers help forums went.....maybe you can find something?

 

@Pawprints1986 

Ironically when I signed into my CRA account yesterday I had been randomly selected to add 2FA with no option to refuse its implementation. Choosing to recieve a phone call ensures it can be sent to just about any phone ( ie landline) but it means that you can at least ensure that you have your voicemail pin required to access your messages from any device .


@darlicious 

It will be hard to find any info as most of big providers do have contact phones and they deal with that directly. So, I'm not saying that there is not cases on other providers , but the fact that we cannot find it, doesn't mean it does or does not exits. 
And yes, CRA does force you to use your phone but what if I don't have landline? And what if I need access to site when I'm not home but I have cellphone. I hope that CRTC will force some rules on this 'sim change' as they did on porting that now you get SMS as part of approval. 

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