[RESOLVED] Delay in receiving Self-Serve password reset email

[Alan_K]

Most Recent Update

09:00 ET - September 21, 2018

Hey Community,

We are happy to say that our technical team has successfully implemented a fix for the delay many were experiencing in receiving their Self-Serve password reset email. Going forward, all Self-Serve password reset requests should trigger a password reset email message within several minutes.

We apologize for any inconvenience caused and thank you for your patience as we worked through this investigation.

-Public Mobile Community Team

Updates

Please click the spoiler for a full history of this service issue to date.

Spoiler

13:30 ET - August 27, 2018

Hey Community,

Our technical team is currently investigating this issue and we will provide updates as we learn more. If you are currently experiencing this issue, please contact a moderator here to reset your password.

In order to message a Moderator you will need to create/ sign in to your Community Account. Don’t have one set-up yet? Just click here, select 'Sign In' at the top right corner, then select 'New User? Register here.'

12:00 ET - August 24, 2018

Hey Community,

We are happy to say that our technical team has successfully implemented a fix  for the delay many were experiencing in receiving their Self-Serve password reset email. Going forward, all Self-Serve password reset requests should trigger a password reset email message within several minutes.

We apologize for any inconvenience caused and thank you for your patience as we worked through this investigation.

-Public Mobile Community Team

[youbme]

Wonderful news! Better late than never 

[JL9]

Awesome cuts down on headaches and your resources and time as well.

[mimmo]

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@NDesai wrote:

Finally!! I will test this continuously and report back if it holds up. 

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@NDesai@Hope it let's you reuse old passwords, else you might really need it if you keep texting it out.:)

[NDesai]

Finally!! I will test this continuously and report back if it holds up. 

[Someone_here]

Wow, great news! Looking forward for more fixes in the system 🙂

[mimmo]

It took me to the screen to enter the new password. I stopped there.

[Anonymous]

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@mimmo wrote:

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@smp99 wrote:

Nice. Good!!!

So who wants to be the tester??

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Got my password reset email in under a minute.

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And were you able to successfully complete the process or did you just want to see if it would respond and not bother doing your password?

[mimmo]

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@smp99 wrote:

Nice. Good!!!

So who wants to be the tester??

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Got my password reset email in under a minute.

[will13am]

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@pakmode wrote:

I don't want to say it's a day late and a dollar short.

So I'll just say it's a day late lol. 

Better now then never PM. 

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It has been much more than a day late.  It is one of those things that everyone will celebrate the success regardless of timing. 

@Alan_K, if you are confident that password reset is fully functional, please remove the reference to under construction in this knowledge base article.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p...

[pakmode]

I don't want to say it's a day late and a dollar short.

So I'll just say it's a day late lol. 

Better now then never PM. 

[popping]

This is great news and will count down number of private messages to moderator team.  This will definately cut the moderator team response time.

[smp99]

Nice. Good!!!

So who wants to be the tester??

[mimmo]

Yahhhh, mod requests for suppoet will be cut in half:)