Metrotown, Burnaby, BC
@zhadj030 wrote:I wonder how long will it take for wow reps to complain about the buggy portal of PM.
I would like to be there when they encounter a regex error or a double billed problem . (Can't wait to hear about it
). I wonder if they will have to install new browsers in their computers.
Indeed. I don't think Wow knows fully what they've gotten into by offering to do activations. I suspect it won't take long before they switch to just selling the SIMS. $5 or whatever the profit margin for each SIM is, isn't worth the headache of dealing with irate customers.
I wonder how long will it take for wow reps to complain about the buggy portal of PM.
I would like to be there when they encounter a regex error or a double billed problem . (Can't wait to hear about it ). I wonder if they will have to install new browsers in their computers.
@SD08 wrote:
@SD08 wrote:
@mimmo wrote:
@SD08 do you know how much they charge for activations?
I wonder how it will work.
1) wow activates line
2) portal charges creditcard
3) portal messes something up
4) then what ???? Unhappy customer paying for activation then being told opps contact moderators???I didn't probe that far with them as they sounded busy. But those are interesting questions. I'm not sure they're aware just how buggy the PM portal can be. They may be in for a surprise, haha. One of the locations said they'd "have the plans ready on August 1st," whatever that meant.
Update:
I called yet another location and they had this to say:
-SIMs available on August 1st
-No extra charge for activations, just the SIM cost and plan
-Plans are priced exactly the same as on PM portal, no Wow! discounts
-They use the same portal for activation as everyone else uses.
-Whatever happens during activations (stuck port, activation error, etc.), it's still the customer's responsibility to follow-up and fix.
I guess that last point isn't surprising, since they're not charging extra for activation. They are simply assisting by filling in the activation form at their terminal, as long as you buy the SIM card from them.
This is like we will lend you our computer for the activation since you bought the SIM card from us. Unless they have access to a slightly uprated platform like what the moderator team probably has on their computer, no thank you.
@SD08 wrote:
@mimmo wrote:
@SD08 do you know how much they charge for activations?
I wonder how it will work.
1) wow activates line
2) portal charges creditcard
3) portal messes something up
4) then what ???? Unhappy customer paying for activation then being told opps contact moderators???I didn't probe that far with them as they sounded busy. But those are interesting questions. I'm not sure they're aware just how buggy the PM portal can be. They may be in for a surprise, haha. One of the locations said they'd "have the plans ready on August 1st," whatever that meant.
Update:
I called yet another location and they had this to say:
-SIMs available on August 1st
-No extra charge for activations, just the SIM cost and plan
-Plans are priced exactly the same as on PM portal, no Wow! discounts
-They use the same portal for activation as everyone else uses.
-Whatever happens during activations (stuck port, activation error, etc.), it's still the customer's responsibility to follow-up and fix.
I guess that last point isn't surprising, since they're not charging extra for activation. They are simply assisting by filling in the activation form at their terminal, as long as you buy the SIM card from them.
@SD08 wrote:I didn't probe that far with them as they sounded busy. But those are interesting questions. I'm not sure they're aware just how buggy the PM portal can be. They may be in for a surprise, haha. One of the locations said they'd "have the plans ready on August 1st," whatever that meant.
Then, stay tuned for not so long 
@mimmo wrote:
@SD08 do you know how much they charge for activations?
I wonder how it will work.
1) wow activates line
2) portal charges creditcard
3) portal messes something up
4) then what ???? Unhappy customer paying for activation then being told opps contact moderators???
I didn't probe that far with them as they sounded busy. But those are interesting questions. I'm not sure they're aware just how buggy the PM portal can be. They may be in for a surprise, haha. One of the locations said they'd "have the plans ready on August 1st," whatever that meant. 
