[RESOLVED] Systems Outage - Update: Clear Cookies/Cache

[J_PM]

New Update:

We are pleased to report the Systems Outage issue has been resolved. We thank you for your patience and support as we worked to get our site page up and running.

Please Note: After multiple tests we can confirm the platform is stable. If you are still having issues, this may be due to caching and cookie blocks. Please try the following:

1. Restart your browser 

2. Clear Cache/Cookies 

3. Login into My Account

Thank you for your understanding,

 - Public Mobile Team 

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Hi Community, 

We heard your feedback and understand some customers are still experiencing issues. Our technical teams continue to work on resolving the problems.  

Thank you for continuing to share your experiences in our Community. We will continue to update this thread as more information becomes available.

Please be aware of the following impacts:

Some pages are down on publicmobile.ca. This includes:

• My Account & Rewards
• Account changes via SIMon

Existing Customers: limited account management including, check account usage and balance, make payments with a registered card, manage pre-authorized payments, and paying with a voucher  via IVR by dialing 611 on your phone.

Apologies for the inconvenience and thank you for your patience.

- The Public Mobile Team

[mpol123]

Is there a number I can call to speak to a live person?

I do not know my pin number.

I need to reactivate my account ASAP!!!!!

[daniel027]

Thank you, has been an issue for me just logging in trying to renew my US roaming via wifi on iPad and iPhone, trying 4 different browsers. Fortunately I was able to get to the community and open a ticket there, so my roaming was renewed by a helpful agent. Best of success resolving the problem.

[Lookingforadeal]

Thank you...  I tried 3 phones, a laptop and 3 browsers...    relieve to know it is a real problem bein worked on.

[ElaCanada]

Thanks .. I thought it was only me 😁

[planchangeplz]

Thanks for updating, I was wondering why I couldn't get into my account and rewards at all, much less transfer my old phone number over!

[hTideGnow]

Thanks @J_PM 

and it is affecting activation, too?  Better fix it quick then

[kaytus]

Thank OP for the updated

[LeePublic]

Thanks, I thought it was my PC.

[mixim10]

Thanks for the update.