Thanks trishe and GinYVR!! You guys are so helpful! GinYVR, you said you had to send your message twice...I actually got it 19 times! Not sure what happened there.
Anyway, to clear up some of the confusion...I've been with Bell for 5 of the 24 months of my contract. I realize I will have to pay the rest of the cost of the phone up front if I break the contract (they take off $9.60 every month I'm with them). I crunched some numbers and, if I stay until June 13th, I will owe them $209.30 (tax incl) just for the phone which according to the contract was $239.99. Add to that the monthly cost and the bill should be around $240...which I fully intend to pay since I always pay my bills. I calculated how much I would have spent with Bell if I stayed with them for the remainder of the contract (another 19 months) and how much I would spend with PM for the same time period. I included the cost of the phone in this calculation. I will be out about 20 bucks...well worth it. I then called Bell Support and spoke with 'Iggy" to confirm that me calculations to get out of the contract were correct and that there were no hidden fees of which I was unaware. He said I was correct. So my question was: will Public Mobile be able to pull my number if I still owe money to Bell? I usually don't get a notification that the bill is ready for about 7 days after the statement period (May 13- June 12). So if, on June 13th, I go through the process of trying to change the temporary number given to me by the Walmart rep to the cell phone number I have now, will I have problems?
Confusion #2: With regards to my e-mail address not working. The Walmart rep gave me a printout with information on it. It has my activation number, my account number, my e-mail address and my payment information (my credit card has been charged for the first month...next payment due on July 6th). It also says " Don't forget to set up Self Serve once your number is working." So my quesiton wrt that is: where on the site do I go to do this? Also, when I click on My Account, I get two options 1. Account Login, which doesn't work cause I don't have a password (not that I can remember, anyway) or 2. Need To Create An Account? which I don't think I do cause I already have an account number. Is there anywhere on the site where I can type in the account number since trying to get in with my e-mail address doesn't seem to work?
I have other questions but I think this message is long enough...sorry about the length!
Thanks again to everyone for trying to help!
@GinYVR wrote:
Hi @Griffyn Your message is a bit confusing but Public Mobile Community (this forum) is a seperate system from the My Account / selfserve . So each login should be different. If you have signed up for the Community, it doesn't mean you have signed up for Selfserve. AFAIK the Community only ask for password once during signup, but not the selfserve. Getting password reset on the community board does not reset the password on selfserve, vice versa.
At Walmart, you probably have been trying to sign up for My account / selfserve. Try doing it again, by clicking the link. Assuming you are reading this on a computer not the phone. Put in your Public Mobile SIM card in your phone. Enter the 10 digit Public phone number the representative had created for you when the link tells you to, then click Submit. A 6 digit number will be texted to you.
Another thing that would be especially useful to us fellow users of Public Mobile is can you post a screenshot of the titles of the email you received from Public Mobile like you had mentioned? It will help us understand what's going on and hopefully able to point you to the right direction
Do you have any documentation from the representative from Walmart? I suspect the representative has activated the Public mobile account for you today (not that you had hoped on the 13th) , since Public doesn't have a system to do a dated activation. You also need to have both accounts to be active in order to transfer your phone number from Bell to Public Mobile.
Since you mentioned your phone is a Samsung J3 in a previous message and the phone retails for $190.. You mentioned your contract is not up and need to pay a balance, pay close attention to the line items when you settle your final bill.. Since phone plans are a form of equipment leasing, there might be additional penalty and costs since you are breaking a contract. If the final settlement bill is larger than the inital cost of the phone, you might want to consider returning the phone back to Bell and start anew.
I typed this message once but it seemed to have disappeared into the ether.. just in case both appear in the system eventually.. it is because I had to do it twice!
