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Public Mobile

[ISSUE RESOLVED] Website Outage

UPDATE: Issue has been resolved! Thank you so much for your patience. 

 

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Hi Community, 

 

As of early this morning, some parts of the Public Mobile website are down. Our technical teams are aware and a fix is underway.

 

Please be aware of the following impacts:

  • Some pages on publicmobile.ca are down, including Plans & Get Started pages

 

 

Note: In addition to the Community, the following parts of our site are NOT impacted:

  • Self Serve (My Account)
  • Activation 
  • Chatbot SIMon

 

We will update this thread with more information as it becomes available. Apologies for the inconvenience and thank you for your patience.

 

- The Public Mobile Team

 

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Mayor / Maire

Re: [OPEN ISSUE] Website Outage

Thanks for the communication @Catherine_T . It's rather helpful to all your dedicated technical support crew here to know what's going on and/or changes and updates rather than in the dark and noticing oh that's different. Gee they coulda announced that.

So this is good to hear you announcing things. Keep it up.

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Mayor / Maire

Re: [OPEN ISSUE] Website Outage

Thanks for the update.  Hopefully the technical issues can be resolved quickly.

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Retired Oracle / Oracle Retraité

Re: [OPEN ISSUE] Website Outage

Thanks for letting us know, Catherine.  Hopefully, PM can flush out the bugs soon.  🕷

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Good Citizen / Bon Citoyen

Re: [OPEN ISSUE] Website Outage

Hi what about autopay... My service was stopped today as my payment date is Oct 21st. I tried making phone calls but said service stopped. 

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Oracle

Re: [OPEN ISSUE] Website Outage


@vinnie wrote:

Hi what about autopay... My service was stopped today as my payment date is Oct 21st. I tried making phone calls but said service stopped. 


There is no impact to the self serve.  You should still be able to access your account and troubleshoot the auto pay issue and attempt a manual restoration.  

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Good Citizen / Bon Citoyen

Re: [OPEN ISSUE] Website Outage

If I make another payment are they still going to take it out again as it was due today.

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Mayor / Maire

Re: [OPEN ISSUE] Website Outage


@vinnie wrote:

If I make another payment are they still going to take it out again as it was due today.


No, they will not. Renewals are done very early on the day of the renewal. You had an autopay failure.

 

FYI for future renewals:
Autopay sometimes fail. To prevent you from losing service, the recommendation from the PM forum is to make a payment a few days before your renewal date to cover the cost of the plan. The renewal will take the money out of your Available Funds and you can leave your credit card on file for the autopay reward.

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Model Citizen / Citoyen Modèle

Re: [OPEN ISSUE] Website Outage

@vinnie 

 

The only amount debited from your account is your plan’s amount minus your rewards.

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Model Citizen / Citoyen Modèle

Re: [OPEN ISSUE] Website Outage

Thank you for the update.  🌹

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