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Deputy Mayor / Adjoint au Maire

Re: A letter from Dave on the recent changes

Mutiny on the Bounty over here...lol.

 

*watches quietly, chewing popcorn*

Model Citizen / Citoyen Modèle

Re: A letter from Dave on the recent changes


@computergeek541 wrote:

I appreciate that Public Mobile is acknoledgding the comments of community users and that some/many are unhappy about the changes.  However, other than that, I see the statement as saying nothing more than that.

 

Unfortunately, I don't see these price changes as offering more choice and maintaining a "no frills" approach, but rather offering the same prices as others (resulting in less choice) but expecting customers to sacrifice services offered by other carriers at or about those same price points.

 

 


 Completely agree. I've been bugging PM to implement some extra services now as they should (name display, VOLTE etc..). They can't charge these new prices with no frills. 

Great Neighbour / Super Voisin

Re: A letter from Dave on the recent changes

Looks like few are buying what Dave is selling.

 

Glad I  got in on the $38 12 gig 90 day deal.

I'll stay on for as long as its honoured.

 

But no way can I recommend this new pricing structure to anyone.

 

dissapointed .

 

Re: A letter from Dave on the recent changes


@shawnie_boy wrote:

@computergeek541 wrote:

I appreciate that Public Mobile is acknoledgding the comments of community users and that some/many are unhappy about the changes.  However, other than that, I see the statement as saying nothing more than that.

 

Unfortunately, I don't see these price changes as offering more choice and maintaining a "no frills" approach, but rather offering the same prices as others (resulting in less choice) but expecting customers to sacrifice services offered by other carriers at or about those same price points.

 

 


 Completely agree. I've been bugging PM to implement some extra services now as they should (name display, VOLTE etc..). They can't charge these new prices with no frills. 


The thing is that the 18GB/90 days is fine if you need more data, and they might not/probably would not have offered it at the $156 price.  But the increase in price for the LTE data is ridiculous, to the point I'm not even sure Public Mobile wants new customers.  And while that $156/90 plan might be fine if you need that much data and you don't mind the slower speed, who is going to sign up to that when a 90 day contract is required? Customers will just go to Chatr, receive Canada-wide and US calling instead (although in a zone, but depending on where you are, won't be an issue for many people) and skip the 90 day requirement.

Good Citizen / Bon Citoyen

Re: A letter from Dave on the recent changes

@Dave_M

I have been used PM for three years. I am live in NS, and last month I finally see PM prepaid card sold in local store. I was so happy and recommanded my friends to swich to PM, but just after my recomandation, PM changes all its plans, PM now is offering 3G data for $126/ 90days, It was $120/ 90days for 4G or LTE. my friends wouldn't join to PM, they are not stupid. It also become impossible to recommand PM to others. I am going to change my plan after this cycle, now I can't get the plan i want after this 3 months. PM has been worse, since I start to use PM, It always "promote" its plans, it was acceptable that slightly increase its price.But this time, I am not sure if I will continuely stay with PM after this 3 months.

Good Citizen / Bon Citoyen

Re: A letter from Dave on the recent changes

Totally agree with u.
On top of that, PM system is BUGGY. Activation problems, signal problems etc.

If you want to charge as same as what others have. You better offer what others have as well.

Your $10 Oracle people is far not enough to replace call center. And you are being cheap. I am sure all those people spend more than an hour on the forum to help people out, and $10, not even minimum wage for an hour of work. Tsk. Now you want to charge more from customer. NO!

How likely am I willing to recommend friends to PM?
Absolutely NOT.

Am I satisfied with PM?
After price change, absolutely NOT.
Buggy lack of support, lack of roaming countries, being cheap, lack of communication by changing price without notice. Not honoring legacy plan by keeping the price. Now let's see how long PM would increase price on those people who got 4GB data promo previously.
Deputy Mayor / Adjoint au Maire

Re: A letter from Dave on the recent changes

"Less for Less." It denotes that you are only paying for what you need when you come to PM. At this point, it should read "less for the same." The same or higher prices then are charged with other providers. Far less and inconvenient customer service when issues arise (and we are yet to see issues not be the norm during promos). As stated in the initial post, I too was intrigued by the "life hacker" concept of this service before the changes - get the same service but also be apart of this community, help problem-solve for others, pay less compared to other companies, a DIY style, only get what you want/need, no frills. I thought this was novel, it resonated with me and I in turn could help sell this model of service to others.

 

There WAS a model of service here that was refreshing, something different than the big telecoms were offering with pricing that wasn't the norm for Canada (actually pricing that was similar to many other parts of the world, ie. Europe and the US).  We all understood that in exchange for this price, it would be more incumbent upon us to manage the everyday stuff (price plans, renewals, add-ons) through self-serve and not to have anyone to call - we were okay with that and the community admirably stepped up time and time again to fill this void - they too had bought into the concept of service.  I know that the price-changes don't affect most unless there is an across the board increase for everyone, but the one thing that did change overnight is the identity of PM of being that "life hacker" and "no frills" service-model we all adopted as our own, to a re-hashed model already at work by another big telecom.

 

@Dave_M, I can only hope that management can see that they were on the right track initially, and shifting to a Chatr model really damaged your brand, severely damaged.

Oracle

Re: A letter from Dave on the recent changes


@JackL wrote:
Totally agree with u.
On top of that, PM system is BUGGY. Activation problems, signal problems etc.

If you want to charge as same as what others have. You better offer what others have as well.

Your $10 Oracle people is far not enough to replace call center. And you are being cheap. I am sure all those people spend more than an hour on the forum to help people out, and $10, not even minimum wage for an hour of work. Tsk. Now you want to charge more from customer. NO!

How likely am I willing to recommend friends to PM?
Absolutely NOT.

Am I satisfied with PM?
After price change, absolutely NOT.
Buggy lack of support, lack of roaming countries, being cheap, lack of communication by changing price without notice. Not honoring legacy plan by keeping the price. Now let's see how long PM would increase price on those people who got 4GB data promo previously.

@JackL, it states that prices and plans can change without notice.  That will be the same with all providers PM is no different. Legacy plan pricing was honoured for over 2 years.  We must remember it wasn't Telus that offered the Legacy Plans. But they did offer the Fall Promo and the Freedom Promo so it will be interesting to see how long those prices stay around.

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: A letter from Dave on the recent changes

@JackL
I can only speak for myself, but I don't think oracles or many community members do it for the money. We aren't customer service, we are customers like you. It's more of a hobby than anything. Public Mobile does have actual customer service, the mods, they get paid a real wage. I've been here almost 2 years and I love it here. I'm eagerly awaiting the next promo to refer people. I just hope the promo is worthy.
Good Citizen / Bon Citoyen

Re: A letter from Dave on the recent changes

@ShawnC13

I have been with Virgin Mobile for years before PM, I had good deal with them and they never increase price for existing customer during my service period. Sure every TOS mention it, but it gets down to if the company actually do it or not. Good point that legacy plan was offered by something else, now let's see how long would PM honor those 4GB promo plans without changing its price.

 

@Rockdaddy22

The point is, Oracle is NOT enough to replace the call center as you already mention it, you are not their customer service. If PM asking the same price as what others do, they better offer what others have. That is why I am calling PM being cheap.

 

 

In the end, PM still lack of many things to asking the same price as what other providers do.