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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New plan in account

Despite the CAN/US plans advertised still and the 20GB $29 plan . And not available to change to . There is however in my account a 75GB $40 plan that’s available to switch to should anyone be interested in . Just check your account for special off...

No connection

Just noticed yesterday the small exclamation mark on the mobile network icon on my phone. When I check the internet status, under Public Mobile it goes from LTE+ to LTE to H then no connection. I’ve restarted my phone, reset the networks but no luck....

Resolved! Text

I just switched yesterday, I can call using my cell phone, but I can not receive or send texts. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?

Can't get the promotion that expires April 9th

For some reason, I can't get the promotional deal for Canada-US. Is this just for new subscribers?

Can't activate sim...Can't login to Publicmobile app...

So, the sim I ordered arrived today.. put it in phone, downloaded app.. Gave app 'location information' when prompted... Every time I try to login it just returns me to the login screen without error/message... I can login fine on a desktop/browser a...

Number Transfer Issue

I am not able to transfer number from freedom to public. Saying Subscription not actived....

iPhone 15 not receiving SMS from Android phones

Brought an iPhone couple weeks ago, recently I am it is able to send/receive SMS to other iPhone users. However, it is able to receive SMS from Android users. Brought the new iPhone to Apple Store and used the same SIM card with another new iPhone,...

Why receiving and sending text not working?

It’s been 2 days now since I switched to PM and the issue of receiving and sending text is still not solved. It’s frustrating that I have to contact Customer Service through chat or email and it takes so much of my time just to wait for reply. I’m th...

Resolved! Edit Account Information

I am unable to edit my Account Information, specifically my Address - always Invalid Address (it isn't); nor am I able to add an Alternate Phone Number.When asking the ChatBot it tells me about Telus data speeds, and gets trapped there in a loop.

Porting from Zoomer

Hi,I am trying to port from Zoomer to PM. I put in my IEM on the phone but it doesn't like it. The phone I am using is not the original phone I got from Zoomer. I got a text from PM saying that the transfer didn't go through because of an incorrect M...

Now 4 months in.

there's already an existing thread about this

No internet connection in the US

Hello All! I have an iPhone 12 Pro with a Canada US 75gb plan that works in the US but no Internet. It seems to connect for 1 second and then stops connecting in a constant loop. I could never connect properly plus the GPS for driving doesn’t work. I...

Incoming calls going to voice mail of my old provider

Something happened recently. I switched 3 weeks ago, everything was fine all ported over. Now I can't get incoming calls. When people try to call me it goes to Rogers voicemail! Which I do not have anymore. My phone does not ring. I can make out...

Number not transferring from Fido

So I transferred my number from Fido and said YES to the transfer request. That was earlier today and the number has not been transferred and I’ve been waiting on a call from public as they texted me and said they would call me shortly. Not sure as i...

send /receive SMS problem

I am able to receive calls and call others since porting from Roger’s to Public mobile But I am still not able to Sent/Recieve SMS after 7 hours

Public Mobile - Not able to Send/Recieve SMS since Porting

Public Mobile - Not able to Send/Recieve SMS since Porting - Not able to Sent/Recieve SMS since porting from Bell to Public Mobile last Friday- I am able to call in/out. I just can’t sent or receive texts.- Put PM SIM into another Phone and issue per...

CS Agents are unable to update credit card info

There seem to be many people complaining about not being able to use either the app or website to update credit card information. I have been trying to help a friend with this and I have seen here in the Community that it is suggested most often to c...

Port in Limbo

My Number (867) 33X-XXXX was ported from Bell. About 5 hours ago.It seems to be in limbo.I can call anyone, but only persons with Public Mobile can call me.I am not able to send or receive SMS from non PM users either. I have restarted my iPhone and ...

Web interface seems glitchy and crashes without warning

Hi folks,I find the Pub Mob account web interface (from a desktop) seems glitchy and has crashed without warning. In addition I tried to download my Usage History and the Download function just didn't seem to work at all. It was during one of my at...

System requirements

Hi folks,I would like to get a new phone. Where do I easily find the minimum system requirements that I need to have with a phone in order for it to work flawlessly with Pub Mob?I may want to get a phone that is not Samsung and not iPhone.Thanks in ...

Freedom Mobile in Sudbury, ON

off topic

Can't activate esim on phone from France in Canada

So I live in Canada and I have an exchange student from France. We checked her phone and it says it's able to use an esim, but after I paid to setup her plan, it won't let her download the app to complete the registration process. Says it's not com...

Address change

Why won’t it allow me to change my house address?

Need Manual Port Help

Manual Port Help for carrier.How do I contact support directly?

Texts not being sent or received

HelloI just signed up and after setting things up. I cannot send or receive texts. I signed up April 6th i have setup APN restarted my phone numerous times and still cannot send or receive texts. My Phone is Samsung Galaxy Z flip 5 Thanks YouJohn

Resolved! Ported number to Public no sms

I have not been able to receive / send sms since porting to public mobile. RCS messaging shows status as Setting up.. for over 24 hours. @CS_Agent

Resolved! I do not receive sms

I recently activated a new subscription, transfer from Virgin Mobile.Problem - I do not receive nor can I send SMSVoice calls and data work.

Christmas Deal No Longer Available?

Hey y’all, is the Christmas deal with extra minutes and data gone forever??? please interact so i can get points// im not exactly sure how they work so if someone could explain that as well that would be great

Sim card not arrived

HelloI subscribed to puplic mobile for US canada 75GB but my sim card was not arrived since March 16. After the payment for the service went through. Please I need immediate response. Thanks

signal whacky over past couple of days-eclipse effect?

Hi, I upgraded from 3G to 5G a few months ago and have been happy even though it usually shows LTE. Last couple of nights the signal went to one bar 3G then no signal, off and on, then today it has alternated between no signal, "SOS only", and a surp...

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