Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
According to the Health Link BC, mental health support is accessible by dialing 310-6789. When I try it, I get a message: "Public Mobile here. Your call cannot be completed as dialed."I appreciate your help.
Does international long distance add on include USA talk
I ported my number out of Public before my monthly bill date but I was still charged. Who can help correct this? Thanks!
Hey my phone number is t working on iMessage and FaceTime. Can you help me out? it just keeps loading and trying to verify
I portered my number a day ago and have not been able to receive or send texts. Has anyone encountered this problem and found a solution?
I have a new phone and my Internet is not working
I signed up with public mobile 3 days ago. I transferred my bell number over, i talked to a bell agent and it was confirmed the the transfer was successful, yet i cannot find my number in my phone and i cannot receive text messages or incoming phone ...
after porting my number and installing esim my phone isnt working iphone xr
Hi @ Moderator ! I am trying to port my old phone number but it seems to be stuck. I’m on the public mobile network but I still can’t make calls or texts. It’s been 2 days since i put in my new sim card and i’ve tried taking out the sim card and rest...
I went and pressed pay now it says it didn't go threw but my credit card said it did. What do I do? I need my phone for work, someone please help me!
I picked up a PM sim card at the local Telus store and was charged $10+tax ($11.20 total). The clerk said that all I need to do when I activate is indicate this and I will receive a credit on my account. I didn't see anywhere to mention this, and w...
Hi all,I'm trying to transfer from Koodo. Was able to subscribe $39 plan and got Koodo cancelled but it won't let me activate. I got the cancellation email from Koodo around 9 am- and it's been 3 hrs so far. Do I need to wait longer and try to activa...
My family is setting up a new esim for their phone but they got a notice when setting up that Esim was unsuccessful and need to contact public mobile. They cannot log into their account as it is sending 2 factor verification to the phone number that ...
If I buy US Roaming - 3GB Data, can I make phone calls with that or do I have to buy US Roam-Talk Txt 3 GB Data or can I still use my Canadian Subscription to make the Phone calls in the States in the first one, (US Roaming).
In the last 30 days since the Update and changes to the interface and app were made, I've noticed the following issues, bugs, and missing options that I'd like to point out.1. Account PIN, once again is missing entirely on all accounts activated afte...
My data usage registries in my phone have suddenly and drastically jumped in the last two months in spite of the fact that I have not changed my data usage patterns. How and why?
Need to open ticket
I just came over here from bell. got my number released but I can't revive text messages or phone calls. Please help
Just switched two iPhones over from Fido to Public Mobile and after changing the SIM Cards neither are working to activate iMessage after over 12 hours. We've tried Resetting Network Settings, Reset Settings, Turned iMessage off and back on, signed o...
Having issues porting number, just want a new phone number. How do I submit a ticket to do so? I can’t find it anywhere
Hi, i purchased a plan online and ordered the sim which i didn't received even after 10 days. How can i contact public Mobile or get my refund?
I've been with Public Mobile for four years & just now, for the first time ever, from my account profile I checked what other plans were available to me & was surprised & pleased to see this! I'd appreciate a confirmation re: the minutes & messaging ...
I initiated a transfer from Virgin Mobile, I did not receive the text therefore the porting was not completed. Virgin asked me to contact Public to send a new request but I am unable to provide that info to public. Nowhere in in bot chat to add the r...
I switched my number over from Bell to PM last week. My phone is a Galaxy S20+ and everything went smoothly. It's working great for me. Two days ago, my wife ported her number from Bell over to PM. Her phone is an iPhone 12 Pro Max. She has voice an...
Folks, after porting my number from virgin, the phone number in about phone still lists the original public mobile number. I have data and the number in the portal is correct. But I believe something is stuck somewhere to make that final change. I am...
Telus-owned Public Mobile has updated its website on Friday to indicate an end date for its Canada-US talk, text and data promo plans.These Canada-US plans were in response to ongoing plans introduced by Quebecor’s Freedom Mobile. We already saw Publ...
On Thursday a suppport agent said she was going to send a new transfer request for my number and she would message me on Friday but I did not receive any message.She said not to reply to her last message.How do I start a new ticket?thank you
I keep requesting an activation code and I am not receiving a text message with the code to activate my account. Can anyone help me with this?
hiI was ask name and address and my SIM card was activated. No other info was provided when portingnow my public sim is able to let me make phone call but incoming goes the previous carrier which is Fonus I am worried about if I can cancel service fr...
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