Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Question about the LD addon

I only have ON plan. But if I travel outside ON. Can I receive or make the phone with the LD addon?

Resolved! having problems porting number from fido during activation

I just got my sim card and I was trying to activate it and port my number over from fido, but everytime I try to do it it gives me Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assis...

Resolved! Is portal not working?

Hi guys, It looks like the PB portal is not working.Once I login, I have the error: Oh no!It looks like something went wrong, but don’t panic. Sometimes after login it looks ok, but once I go to the change plan section, I got another error.I have 3 a...

iPhone4 on PM

I have looked quite a bit on the community and see a lot of discussions (esp from 2015) related to getting data working on iPhone 4 (latest supported iOS is 7.1.2 so it cannot be updated) using http://unlockit.co.nz. I have tried just using a collea...

Porting in Koodo number - check eligibility - error 'Oh no'

I've sent PM's to Shazia and Mary about this, but thought I'd post here too. Received sim.I changed my Koodo account email to a different email.Activated my sim, requesting a new number.Data, text, phone works.When I log in and try to change my numbe...

Porting Trouble

Hi I ported from bell about 21 hours ago and I'm having some issues with the public mobile service.Any calls to me go directly to voicemail and I don't receive any notification. Lte,texting,and calling out all work fine.

Can we use a Samsung A200K Nori F with public mobile ? urgent!

Hello, I was wondering if samsung a200k nori F is compatible with public mobile? It is a korean phone and it's like5-6 years old now...also I have to order it so I'd like to know in advance if it will work with public mobile. For more information on ...

Resolved! If you top up with vouchers, do you still get the $6 discount?

I had an issue 3 days ago when I was able to port over 2 lines without issue but the third line i tried failed with the credit card issue others have had. Odd thing was, it was the same card I had just used on the previous two lines without any issue...

Unable to Activate Account (credit card cannot be verified)

Hello, I've made a couple of attempts to set up a accoutn but I get an error saying that my credit card cannot be verified. I called my CC company and they saw 2 charges of $0 for Public Mobile that were accepted but I was unsucecssful in activating ...

Cannot Receive Calls/Texts -- Port Not Confirmed

Hi there, I activated my PM sim on Nov 01 around 7 PM EST.It is now Nov 03 11:30 AM EST and the port still hasn't been fully completed. I have not received any text messages regarding a successful port. Also I cannot receive any calls or text message...

PM featured online iphoneincanada

I thought it was pretty cool http://www.iphoneincanada.ca/how-to/how-to-port-switch-public-mobile/

Resolved! RE: Incomplete Port Problem...please help.

Hi...I ported my number from Fido last night at around 8:30pm...i received a text message from Public Mobile about 30 minutes later saying "Your transfer request has been completed successfully". I can now make calls using my ported in number but re...

Plan didn't change - important!!

Hi, I was on a 10 days plan before (with no texting) and I just recently updated my plan to 90 days with 12 GB data, unlimited calling and texting. I clicked on change my plan now instead of my next renewal date which is tomorrow(Nov 4th). I thought ...

Resolved! Plan not renewed as per selected option

Hi, My 90 day plan renewal date was on 2nd November. As per the new Fall savings plan I selected the 12 gb plan (with fall savings) before my renewal date. The plan got renewed but today when I checked I could see the regular 6gb plan + provincial ta...

Porting from Koodo

Hi everyone: Brand new to PM. I ported my # from Koodo but forgot to do it with a different email address. No data or calls. Can someone help me complete my port?

Resolved! Shazia_K

Hello Shazia,My plan was renewed on Oct 26th but currently I'm see the 12GB, unlimited province wide talk and global texting for $120 per 90 days, which is the same price as what I'm paying for 6GB. Is it possible if you could help me switch over to ...

Resolved! Does my old carrier's account get automatically closed?

Hi, Porting my number over from WIND to PM was a breeze!It took less than 10 minutes before I could call and text under PM network. As for WIND now though, do I have to call them and cancel my account? Or did that automatically get done when the numb...

Resolved! How can I know the applied SIM card is for my iphone?

Hi, I just ordered a SIM card after inputing the IMEI number. You will send me the matched SIM card for my iphone 5 baed n IMEI info? Thanks,

Seems like teh Worst Custommer Servie from PM and Best Answer from FIDO

HI all After 4 Days of Activating My new sim and Porting My number to PM from FIDo, i decided to Investigate by my self and realized when i called FIDO(Previous Provider) Good News is my number is still active with them and BAd News is after 4 Days ...

Resolved! Porting Eliglibility

I am with public mobile and wanted to move my wife over to PM as well. She is currently with Koodo PREPAID service. I do know that public mobile has issues when porting from Koodo and one should get a temp number first and then submit request for po...

Porting completion help

I activated my sim and created an account last night. I got a text this morning saying that in order to complete my activation I needed to go to publicmobile.ca, click on 'contact us', and select 'sim'. I've done this and sent a message to PM. I th...

Resolved! Long Distance Add-on Roll-over

I was wondering if I purchase a long distance add-on one time only will I have those minutes as long as I am a subscriber? I don't realy need the minutes but it would be nice to have 200mins available just in case however I don't want purschase the a...

Question! Phone call kept disconnecting!

Hello everyone! I am new in this community as I just moved over to Public Mobile today from Fido I activated my account this afternoon around 2PM and have successfully ported my number over and everything was going great! I was able to use my data a...

Vancouver Skytrain Cellular Coverage

I am currently using Chatr (which is on the Rogers network).Back in July 2016, Rogers installed LTE cellular service in the Dunsmuir Skytrain Tunnel in downtown Vancouver (http://dailyhive.com/vancouver/downtown-skytrain-tunnels-finally-get-wireless-...

URGENTPorting Failed help!!

Hey guysI received an text saying activation has been successful. I can only make outgoing call, but I cannot receive calls or get data. Also, if I call someone, it doesn't show my number as well. I need help really bad as I have a very important...

Resolved! PM & SmartPhones

PM currently don't sell phones but use getorchard.com I believe. Does anybody know when PM will actual sell smartphones themselves? Thanks

Generic Error when trying to access My Account

Anyone else getting an unhelpful "Generic Error" when you try to log into My Account right now?

For those who upgraded their plan from 6GB to 12GB, but still shows as 6GB data

For those who upgraded their plan from 6GB to 12GB, but still shows as 6GB data, you do need contact Public Mobile's moderators, after they do something for your account, then you can reboot your phone and get the 12GB data show in your account.

No Data or APN options for unlocked iPhone SE

I've just signed up, and whilst incoming and outgoing calls are working my data is not. It _says_ it's connected to 3G, but I'm not able to do anything with data. When I look at my APN settings, I only have personal hotspot options, the other two sec...

Activation failed

Hi there i just tried to activate my new sim with the $120 promo plan, everything went through except giving me the red text in final stage showing activation failed. Now i checked my credit card and the payment already went through but when i pop in...

Community

Forum Posts