11-02-2016 11:56 PM - edited 01-04-2022 04:14 PM
Anyone else getting an unhelpful "Generic Error" when you try to log into My Account right now?
11-11-2016 12:19 PM
I'm also getting a generic error.
I've waited over 24 hours and have tried different browsers and devices.
11-03-2016 11:33 PM
Seems to be working now, but slower to login than normal.
11-03-2016 08:26 PM
I'm also getting it.
It says to try to log out and log back in, done that, no change.
11-03-2016 06:55 PM
Already tried cache clearing and waiting a day.
admin PMed.
11-03-2016 10:13 AM
Hey @Jonavin
Did you future date a plan to take effect on your next renewal?
There are many reasons why you may be getting a generic error, but if you'd like for me to take a look, simply private message me your phone number!
Cheers,
Mary
11-03-2016 12:49 AM
Others have tried changing from english to french, or try incognito mode (that worked for me once).
11-03-2016 12:38 AM
hi..
sorry but these "generic" erros is something PM is fighting for since the time before time... don't ask why it hasn't been resolved, as this question was asked a gazillion times....also getting explainations as to why this is happening is kinda not getting you anywhere....
only thing you can do is:
1. wait a day and see if the error goes away
2. clear your browser cache a try again
3. use a different browser
if still there: contact one of the 3 moderators via private message....
cheers
11-03-2016 12:25 AM
Atleast, I don't get that error. My account have different error. You have exceded max password tries. You account is locked for 1 Hour. 😞