Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It has been 3 weeks with no response. I need a mod to help port my number, I cannot receive incoming calls. Please help this is ridiculous
I have signed up for public mobile and an error is showing up when i am trying to transfter my phone number "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. " Can someone help
So I switched from Chatr and today is my last day before my account closes, if the port isn't going to complete doesn't that mean I lose my number.. I signed up November 19 and have no received a single PM back from any moderator or staff member of P...
I could use that number to make phone call, but couldn't receive the calls because the incoming calls still go to the old phone. I have submit the same issues a week ago online, but have not get any response yet. I am using iPhone 6s Plus. The number...
I'm having the same issue where my port was successful, I'm able to call and receive calls but when using my phone and click on voicemail it says failed. Also tried pressing and holding 1, same issue. Can you please let me know how to fix this issue....
I still have not received my SIM. My order number is 93708. It has been almost 3 weeks.
Hi everybody In global texting feature, what type of messaging is included........SMS or Picture, or Video or all of these? Thanks in advance
Please let me know how long is it take to port numbers. I sent email with my SIM card number, account number and phone number 12 days ago. It says take 48 hours to reply me. It is been 12 days and I still keeping my rogers account for 85 dollars a mo...
Hello,I am writing this post in the hopes that I will better reach the mods because PMs are not helping.I had received a response from one Mod that said my problem should probably be fixed and that I should reboot my phone. It was not and I have been...
Hey, I need some assistnace with 2 of my accounts atm. Both numbers ported over from Rogers. Both numbers have an issue where they don't always receive texts, can't always send them out and no one can give them a call. They can call some people so ...
Good Day, I am on the 90 day 90$ plan with 1 GB data and unlimited voice and sms. I have been on PM for about 6 months and absolutely no issues until 3 or 4 days ago my data just stopped working. Voice and sms still fine. I have a One Plus X phone on...
Hi, Like many I'm having issues and have 0 service (6 month member and account down at renewal). If I call my phone from a landline it goes straight to voicemail. Does anyone know how/if you can access your voicemail from a different line? This way I...
Hi Mods,This is going to be my last thread before I give up. I sent a private message to @Mary_M on November 19th and again on November 21st in order to facilitate a manual port of a Koodo prepaid number. This should be a fairly quick manual port rig...
I sent them a message 3 weeks ago (on Nov 13th) about a problem with a referral bonus and they have still not replied to it. Does anyone know when I can expect them to handle this?
Why can't I make or receive calls with the $23 dollar 10 Day6 plan I activated today 12/1/2016
For those with incomplete porting issues when signing up for the Fall Promo, other posts have mentioned PM will reset the start date to when the port is eventually fixed. I don't know if that means data will also be reset/topped up, but that would be...
I've had porting issus since NOV 18th. I've sent private messages to @Shazia_K, @Mary_M. I finally recieved a response from @Saray_O, she said that the Port went through successfully as of Last Night!, however I am still NOT recieving phone calls or...
me again!!!! over two weeks and still cannot recieve calls...numbers still showing active with our old provider
Curious, why do my friend's phone number as well as my phone & my alternate phone number ALL receive a bunch of Cerberus messages about Cerberus being unable to find my device location + a bunch of numbers related to my port? This happened as well wh...
I had issues activating my SIM card and I messaged them last week, and they still have not replied. What can I do?
Hi, I sent a private message to the mods with the required info on Nov 18 and I haven't received a response yet. My Koodo prepaid plan renews in 2 days and I was wondering if I could get some help? I've tried all the suggested tips for porting from K...
Hello - I purchased a 90 plan on October 26, 2016, but when I logged in to PM today it says my account is suspended. Does anyone know how I can get this error corrected? Thanks
Do we we have a new mod here?!?!?! I see a @Cherine7 Welcome and I am sure you have a lot of work ahead of you so thanks!!
Hi all, I've sent the mods a message about this yesterday as I had spotty service starting on the 27th. My plan switched over and didn't automatically update, a few days later it seems to have taken. However I have 0 service on my phone. In my accoun...
2 fam members ported to PM on Nov 19. Both processes went through, cards charged, can open My Account, can make calls, data working, BUT can NOT receive calls. SIM from other provider still working, so it is clear that the porting did not go through....
it has been 2 weeks since i switched to public mobile and my number still has not been ported from koodo, I have emailed them for the 5th time and i have yet to receive any response to my previous emails about what is going on.I have already been cha...
I've sent the mods a 2nd message regarding my port situation (where I apparently took someone else's phone #, even when I used my OWN account number in the porting process, closed my koodo account, closed their Chatr account) and that I had to take a...
I've posted this in the past, but the 2 family members that I brought to PM still do not have INCOMING call. No help in any form whatsover, too. They wanted out, but realized they can not refund.Any suggestion on how to convince them that "help might...
@Shazia_K @Brooke_C @Dave_M HELP!! I'm in Puerto Rico now travelling and my Public Mobile account has been suspended for no particular reason. I ported over from Rogers a few weeks for the 4gb for $40/mth promo plan and everything was working fla...
I have noticed that my referrals credits are reduced at least by 2. Can someone look into it for me? Thanks! @Shazia_K@Mary_M@Jeremy_M
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