Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, After I did the payment it shows that the activation has failed, couldn't get my account setup, and wasn't able to receive any phone calls or texts but seems like the data is working and able to make phone calls (maybe its still porting the numbe...
I have been with public mobile for around 5years now, I just switched from my grandfathered plan to a new plan and as soon as it switched I am unable to make and receive calls and text messages! My plan is active and everything is paid... I have done...
I signed up for the Fall promo, 12 GB of data, on auto pay. My renewal data came and went, the money was withdrawn from my account and now my phone doesn't work — Hasn't worked since Nov. 23rd. This is my third attempt to get in touch with you. I mad...
I receives no call, text or data service since last week, even after the long waited porting was successful. I have already submitted a get help form but, hey agian, no response just like last time I submitted the activation request form. I did submi...
Is PM planning to announce any internationational roaming plan in near future?
Like many others, I activated my SIM card over a week ago and have been waiting for my number to fully port over from Rogers. I can dial out, text and use data using my PM SIM but cannot receive calls nor texts, which still only go to my Rogers SIM. ...
I signed my parents up for the promo plan on Nov 18 but it's been 10 days and neither of their numbers have been successfully ported so we're stuck paying 4 plans & having to use dual sims.(as outgoing calls seem to go on 1 sim, incoming come from th...
Email Support #6522-8406)I tried porting on the 20th, incomplete port i can make phone calls send and recieve txts but cannot recieve phone callsI've emailed support with all the relevant details (phone number to port, old account #, PIN, IMEI etc), ...
So i was trying to activate my public mobile account again after it expired approximately a week ago. As i tried to top up the account, i was given the message "Sorry, we are unable to process your credit card request" and something about please try ...
Email support #4598-0115I tried porting on the 20th, my old sim card stopped working soon after but I'm still stuck on my 'temp' Public Mobile number and if I try again it just says "We are experiencing difficulties in processing this request. Please...
Hello, I signed up for the promotion and popped my sim in and everything seems to be okay, except I can't receive any texts or calls. I'm paying for PM and Wind right now for to get full service, (I don't think my number ported successfully, because ...
Hi @Shazia_K, I am trying to wait patiently. It is taxing though. I recommended your service to my friend, mom and sister. It's been about 8 days with no service now. PM has quickly pushed through the credit cards promptly 8 days ago for all but ...
I almost feel bad for starting yet another Porting topic, but it's been 9 days since I tried porting, had an issue, sent in a private message and no response.My old number was disconnected when the Port was initiated, because of this, my credit card ...
Telus let the number go on the morning of the 26th, and I'm getting a voice error that the number is not in service. @shazia_K said it's take 72 hours as of Friday, (ie around now) but Saturday morning was good enough for Telus to drop the number.......
I ordered 3 sim cards.I received 2. One of them activated and works. The other activated but doesn't work. I thought it was my phone that was the problem (locked or something along those lines). But i was able to put the other PM sim in my phone and ...
UPDATED Apr/2020 In French below courtesy of Iorieux While, based on my experience, the Public Mobile will pay off long run there is no subsitute for being prepared for the worst case. What is the worst case you say? There are two basic scenarios:...
I tried to call someone this afternoon and I got an error message saying talk is not part of my plan eventhogh I sucessfully called someone this morning. I logged into my account and clicked on "my plan" to verify that I do indeed have talk and it ...
Here goes nothing, and sorry for the caps. I see people posting and getting their private messages resolved, while I quietly messaged them and got no response. The messages are not even read Please help, mods, please don't reply to this post to tell...
Maybe public mobile should admit it has a problem and ask this community for help. Just be upfront and admit that they are not prepared and basically do not know what to do.Im sure there are many it experts, project managers, etc on here that can hel...
I've been a public mobile user since the spring. My switch to the 12gb promo plan and reward payment issues still haven't been resolved, despite private messages to the moderators on NOVEMBER 13 (!!!) and again last week. These private messages h...
So, PM and PM moderators and PM community, it is now 8 days and counting of no incoming calls - As a lot of folks in the forums say "hold on they will get to you tomm". Well to be honest, if I can "hold on" more without service, I might as well go b...
WOWIE and not in a good way. There seems to be a new bug that affects current customers: SERVICE JUST STOPS. Payment is up to date and account may even say "Active". I am responding as follows: Seems to be a new bug. Do one, or all, of the followin...
I have sent three emails and 48 hours has passed since all three were sent out.#1748-8276 (Monday Nov 21)#3823-1655 (Friday Nov 18)#6096-7961 (Thursday Nov 24) My activation failed on Nov 18 and I was unable to get assistance in setting up the accoun...
When will my incomplete port be fix??? It's been more than a week. I've sent mods messages and a ticket to get this fixed and still no reply. I can't call/ text or use my data.
My phone's SIM slot has a broken PIN and the 3-in-1 PM SIM doesn't reach down to the broken PIN. My old Fido micro SIM was only the 1 size (micro) and it did work because the contacts reached the broken PIN. Is there any way to get a PM micro SIM tha...
Hi @Shazia_K @Saray_O: I've been waiting since Nov. 19 for number to be ported from Telus. When I call my Telus number it gives a busy tone.I would appreciate it if you port my number ASAP because I receive business calls on that line. Thank you.
I activated in plenty of time before my next billing cycle and now it's been 10 days no response to either port quest. Now koodo number has been billed for another month....argh!!!! Can someone please port the number???? thanks
Hi, I got my iPhone 5 from getOrchard site, I found my old standard SIM card I used it in my Sumsang cellur before is bigger than iPhone sim tray, Orchard has sent me a new SIM card(it is also bigger), but I do not want it replace my old one, so...
Hey guys, iv already made a post on this, and emaild public mobile 2 weeks ago! My number changed randomly and thats a big problem! no one knows my number now so they are calling/texting a dead line. Why has public mobile not even replied to my email...
I sent a message last week to the mods and I still haven't gotten a response. My port is incomplete and I've spent 10 days now without full service. I'm porting from a VoIP provider so I'm worried that it's going to take even longer to complete the ...
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