Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My Fall 2016 promo plan has been replaced by "$25 Province-wide Talk"

I'm enrolled in the Fall 2016 promo plan. I'm about to pay for my next 90-day bill, and I see that the self-serve site now says I'm enrolled in the "$25 Province-wide Talk" plan. I have had numerous issues with the Self Serve site previously, resul...

Overcharged me. Why i am not suprised?

I used to have the 25 unlimited tatk/text. Then Tel... ''couch couch" Public Mobile decide to raise it's cost by 3$ unless we use autopaiement; that's what i did. Bad idea, PM charched me 38$ on my credit card without prior notice and now that's wha...

Resolved! Auto Pay with Balance on Account

Hi there so I currently have a balance on my account that lesser than my service costs, if I sign up for autopay will it deduct the full amount for service or will it only deduct the difference? Thanks for the Response

PM circa 2016 is in its Death Throes so illegitimi non carborundum

While the demise of PM2 (circa 2016) has been confirmed by @Dave_M no destination has been provided. Of course this will make it easier to claim "we've arrived" once plans and the customer base has changed enough. By no means exhaustive (because it's...

Alcatel Onetouch A392A flip phone. Can't Send or Receive MMS Picture Messages.

Hey, I am not techsavvy at all, and i really want to send and receive picture texts on my flip phone. does anybody know how to enable this? possible it has sopmething to do with turning on my data, but i don't even know how to do this. Can anyone he...

Resolved! Phone compatibilty

I would like to purchase the talk/text package. I would like to know if my Samsung flip phone SGH-S275R would work in your network. It has the old type large SIM card. I entered the IM code into your search and it said it may work. If I were to buy a...

Glad I switched from PM to Koodo

Last week I took advantage of PM's promo offer to migrate to Koodo (45/4GB expires March 15) I went to a kiosk (make sure you have valid photo ID!) and opted for a new phone on the Tab. The whole process took about 15 minutes, my service was transfer...

Resolved! forwarding a number from freedom

Hey everyone - I just activated my public mobile account and set up the number forwarding. I inputted the information about 15 minutes ago. How long does it take for PM to port my number from freedom mobile?

Resolved! Ordered SIM Card By Mail Never Arrived

Ordered SIM Card By Mail Never Arrived I double, tripple and quadruple checked the address and it all checks out. I have not received the SIM card I ordered back on February 16th. I have no idea what to do or who to reach out to. Craig

Re: Invalid SIM card problem

Hi I was out of country for 5 months and my phone is suspended. I wanted to re-activate it but I have got SIM invalid error message. The only think that came to my mind was to order a new SIM card and I did it. When I receive my new SIM, I will activ...

Resolved! Getting Started Help

I am trying to activate my Sim card and create an account. I get all my info in and press the create button and then I get an error that my sim card is invalid. So I refill everything out again and then it tells me that my email is invaild...and then...

Resolved! Using my phone in the States (Florida) for March break

Hi everyone,I'm going to be in Florida for March break & will need access to internet & maps for travelling. I'm currently in Ontario, Canada. What is the best, economical way to get a plan? Would it be cheaper to just buy a different SIM card for my...

Keep receiving "Your Public Mobile Activation Details" emails

I keep receiving emails from PublicMobile (twice or 3 times a day) titled "Your Public Mobile Activation Details", despite having registered a week ago. I would like to stop receiving these emails. Please help.

Can’t make calls

This is probably the sixth time I’ve emailed Public. I have been paying for services I am not receiving. I can make calls and texts but cannot receive them because my chosen number which I was told was available has not been ported. It has been a mon...

Koodo Raises Plan Prices Another $5 In Ontario For New Customers

This is terrible. Have a look at Koodo's new plan prices and features: $35per month, Pay-per-use data, 500 minutes,Unlimited messaging$45per month, Pay-per-use data, Unlimited minutes, Unlimited messaging$50per month, 1 GBof Shock-Free Data, 500 m...

Resolved! Area Code: 437 (problems with the network switch programming)

The "437" area code thing seems to be a bouncing ball. The problems change periodically and sometimes by locations. #1. Right now, while in down town Toronto, I dial 10-digits (no "1" prefix) to a 437 PM number from a 437 PM number an intercept recor...

Resolved! Activating SIM issues

Hello, I hope everyone is well. I am attempting to activate my SIM card which I bought from Walmart yesturday. However, the activation site does not accept my 18 digit number which is at the back of my SIM card because it: 'Doesn't belong to a va...

Resolved! changer vers un plan self serv

bonjour Je suis abonné a public sur une close grand père. Je remarque qu'ils augmente le prix de plus en plus. Nous sommes rendus a 25$ pour un service inter provincial sans texto. Pour le meme prix je pourrais avoir texto. quand j'essaye de changé...

Resolved! Sim for iWatch

Is there plans or SIM cards available for iWatch on Public Mobile?

Porting out

Public Mobile is blocking my port request. Claiming that my account number is wrong.The only account number I have is the one on my selfserve portal.This is getting very frustrating.Please port my number out.

Is there a moderator here now?

Hi,Can't reset my password. I sent a private message to the moderator team but still haven't heard anything.Any moderators available now? Thanks,Anne Marie

Unable to Process Transaction

Hi, I am trying reinstate my account by using my rbc visa card but I am getting following message. Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit ...

Resolved! New Activation and...nothing happened

Just activated my SIM card and paid for a plan but I'm not getting any service.I'm transferring a number from Freedom but it's been over 4 hours now.I'm using an LG G4 and I followed all the instructions here regarding APN settings and stuff.I really...

Travelling on a Province Wide Plan

Hi, I have an unlimited BC calling plan. I was wondering what happens if I took the phone to Alberta? Would I be able to call out and receive calls? Would the internet package on my plan work in Alberta? What about texting? If it doesnt work. Is...

Help sending International SMS

Am trying to message my nephew after his dad died, trying to message UK, have area code for the region he is in 01474. Have tried diallin 011-44-1474-number like I would if calling but text is failing. Any help would be GREATLY appreciated , we reall...

"Sorry, the SIM card number is invalid or already in use. Please try again or order a new SIM card"

That's the message I get when tying to change my sim card at https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/Is this a problem with the PM website or with the sim card? I've been with PM before, and I just logged into my ...

TXT Message Received : 'Plan did not Renew'

Got the following text.... 'Your plan did not renew because we did not receive your payment.' AutoPay is enabled on the account (checked) so I am not sure why I am getting this message or why it didn't renew as expected. I could pay it manually but I...

New Loyalty Reward for all who did not take the Koodo promo 💥

@Brooke_C @CS_Agent We are awaiting with bated breath your announcement: "Once you’ve bought your next 90 day plan we’ll simply boost your data by 1GB extra every month you continue with us."

Resolved! US roaming add-on

Hi Community,can someone please, advise if Hawaii is covered if I buy 10 days US roaminmg add-on? Thank you.

if me and my husband want family plan public cell we want you to start family plans{two can share

i like to suggest public should start family plans, like two can share , couple plan mom and kid plan like so

Community

Forum Posts