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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Travelling on a Province Wide Plan

Hi, I have an unlimited BC calling plan. I was wondering what happens if I took the phone to Alberta? Would I be able to call out and receive calls? Would the internet package on my plan work in Alberta? What about texting? If it doesnt work. Is...

Help sending International SMS

Am trying to message my nephew after his dad died, trying to message UK, have area code for the region he is in 01474. Have tried diallin 011-44-1474-number like I would if calling but text is failing. Any help would be GREATLY appreciated , we reall...

"Sorry, the SIM card number is invalid or already in use. Please try again or order a new SIM card"

That's the message I get when tying to change my sim card at https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/Is this a problem with the PM website or with the sim card? I've been with PM before, and I just logged into my ...

TXT Message Received : 'Plan did not Renew'

Got the following text.... 'Your plan did not renew because we did not receive your payment.' AutoPay is enabled on the account (checked) so I am not sure why I am getting this message or why it didn't renew as expected. I could pay it manually but I...

New Loyalty Reward for all who did not take the Koodo promo 💥

@Brooke_C @CS_Agent We are awaiting with bated breath your announcement: "Once you’ve bought your next 90 day plan we’ll simply boost your data by 1GB extra every month you continue with us."

Resolved! US roaming add-on

Hi Community,can someone please, advise if Hawaii is covered if I buy 10 days US roaminmg add-on? Thank you.

if me and my husband want family plan public cell we want you to start family plans{two can share

i like to suggest public should start family plans, like two can share , couple plan mom and kid plan like so

Will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month

Hello, just wanted to inform that I will not be renewing my plan if I cannot find a plan within $60 range for 6GB a month.I currently have unlimited talk and text for 4gb a month for $45.

Resolved! IPHONE 4

Recently I activated data services for Iphone 4 and it not working.It shows on the top the phone Public Mobile 3G. However when I go to Internet the messages comes up "Could not activate cellular data network. You are not subscribed to cellular data ...

Charged

Why did i get charged for calling in when i never got to talk to anyone as i waited 35 mins and lost connection whats up with that i want my money back?

Resolved! Sometimes my phone has service, and sometimes it doesn't

I started with Public Mobile around mid-February, and have not used my phone much, but I tested it with texts and phone calls when I started, and everything was fine. Then on Feb 26 I wanted to make a call and my screen said I don't have talk on my p...

Resolved! Can I get a new number from Publicmobile?

I have a used cell phone and the IMEI is compatible with publicmobile, but I need an unused number. Can publicmobile issue me an unused number once I have my SIM card? If not, how can I get one?

Password Reset Email Not Sent

I have seen other threads indicating that the password reset function on the website may be broken... Could a Community Moderator assist me with manually resetting my account password asap? I have requested a password reset several times but have not...

Global News article on Canadian cell phone plans

Most will not be surprised we are second highest for talk text (to the usa that maybe surprising though).Add data and we are the most expensive by far. To be fair they don't take into account promos like PM or Koodo have. https://globalnews.ca/news...

Billing question regarding koodo switch

My wife and I switch to the koodo offer. Her PM line was just renewed within the last week and I have not really realize that before switching. is that fee lost or are we able to get a partial refund consideration .

Port to Koodo - Autopay will cancel?

If I port to Koodo, will autopay still ding me when my original 3months is up? Or porting out means everything is cancelled?

Not able to make calls

Hi, My plan includes unlimited talk to Canada and US. When I tried making a call today it tells me "the plan does not include talk". I just payed yesterday and I double checked to make sure my plan includes talk. Any help is appreciated, thanks.

US Add-ons not working

My wife in NY state right now. Had US roam, text data package. Worked for 8 days then it dropped (stopped workin) She then paid for Text/talk on Mar 2nd. It never took, but was charged. I got into her account today, Mar 3rd, and added talk only. It w...

Credit card was fully charged, both rewards and available funds from vouchers weren't applied.

Hello, A while back, I entered my PM voucher amount into my self-serve account (Jan. 18) well before my amount owing billing renewal (Jan. 24). Once the vouchers were accepted and my account displayed the total availble funds from the vouchers ($99)...

Double billed

Hi, I closed my account but have just had a charge from Public on my credit card

Re: Phone not working and public mobile taking their own sweet time to reply

Such bad customer service or lack of customer service I should say. I'm commenting on this thread hoping my query will get attention. I signed up for Uber with my newly activated public mobile sim and Uber sent me a 4 digit code vIA text which I am n...

Resolved! Password reset and/or Public Mobile account number

Hello, posting on behalf of my grandparents. They forgot their password and PIN (registered years ago), and the password reset is broken on Public Mobile's side. They're being strong-armed by the price increase into switching to Koodo, but Koodo's re...

Available Funds from used Payment voucher transfer to Koodo possible?

I have $99 worth of Available funds that was redeemed from Payment vouchers. There was an issue when the time came for autopay renewal on Jan 28. It instead charged my Credit card on pre-auth on my account, instead of using the available funds. ...

Locked out of account??

Ive been locked out of my account and it now says "Sorry, you've been locked out. Please contact Public Mobile for help.". I was answering the secret question to get my password to reset but forgot my secret question.

Resolved! Changing to Public Mobile

I am thinking of changing provider for my cell phone. I have a few questions. I am presently with Telus and I have the same phone number for a long time. Do I need to change my phone number if I change provider? I will need a new SIM card I just don'...

Interesting article on Google News feed

Saw this article, thought it had some ommisions, but some interesting facts. https://globalnews.ca/news/4050708/best-cheapest-cellphone-plans-canada-2018/

Resolved! Porting while inactive status

I am curious about migrating/porting over when your account is not in active status. Since I'll be out-of-country during the end of my pre-paid period I disabled autopay until I come back. Hypothetically speaking, if there was a plan available (from ...

Spam from TELUS

Hi I got the call from 289-597-6799 folowing text message to push me from PM to KODDOO The guy has may phone name and information about me. WHy PM share this information without my permition?Why PM continue to push me out? Please stop do it and share...

Are zone plans coming to this service?

With the cellular landscape being so non competitive in this country, carries don't necessarily try to offer a superior product to their competitors. It's more important to the bottom line to not "rock the boat". Both Rogers and Bell have a zoned 3...

Phone not working and public mobile taking their own sweet time to reply

My phone has not been working for 3 days and public mobile takes its own sweet time to respond to my questions. Awful customer service or should I say no customer service? Last year if there was a problem public mobile was diligent in responding and ...

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