Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Public Mobile doesn't seem to be able to authorize a charge on credit card; my credit card company says there is nothing wrong with my card. My service has been cut off and I need this phone online immediately. I do not have a second Credit Ca...
Hello there, I am going to close my account with PM. I have already turned off Autopay. I don't need the number which I ported over to PM originally. Is there anything else I need to do? What happens on my renewal date with no credit card number?...
Hello, I am unable to receive verification SMS from various companies.For example Google 2SV when signing into gmail from a different location.Or online banking when adding a new payee.They text you a code, and these are not coming through. I have th...
According to this "If you have a device from outside the Telus family and you are wondering if it will work on the network, run its IMEI number through the network compatibility tool and verify the bands it can connect to" if gives the impression t...
Hey guys is this possible can I have more than one number under one account for easy management if so how do I go about it?Thanks
Just wondering when, if at all I will receive a password reset... sigh... been 3 days and now my plan has expired. I would hope that the 12GB of data can still be applied despite the fact that I have been waiting this long for a simple password reset...
There doesn't seem to be an add-on for just texting but the US Roaming - Unlimited Text (10-day) - $8.00 - Would this add-on do for local texting?
Hi there, I'm trying to find out what the monthly rate will be after the 30 days rate of $40 please.
Hello. Is there a way to prepay the add on and ask it to start at a certain date. I am leaving on the 29th for 16 days and need two add ons back to back. also i have add on data but will my data work out of province ie in another province
HiWe used a credit card to start a new prepaid account. The system said the credit card didn't not work. So we had to start all over again with a new telephone number and used a different credit card and it worked. However, the first credit card w...
Hi, I searched for this but I am just not 100% sure with what I read. I just signed up and my renew date is on the 17th of each month. I am currently on the $25 Talk and Text plan. I am interested in the new $40 4.5 gig data unlimited talk/text plan...
Hi, I am locked out of my self serve account, however it is a secondary account so not tied to my community email. Can a PM please help. Thanks!
Hi, I cannot register my account as for some reason my number was disconnected although i bought a promption plan for $20 , second months free. Now it's the second months and the number is not in service. Can you help?
Hi. I am currently willing to switch my current plan ($120 for 90 days) to a Koodo plan as my it does not allow to make call in th rest of Canada (plan is limited to call within Ontario province). is there a way to message me an offer (like the one I...
Hi, This is concerning a friend of mine. He initially had the 2.5 GB plan for 40 Dollars. Around two weeks ago when the 4 GB for 40 Dollars promotion came out he changed his plan to that in the next renewal date. Now he would like to change again to...
Just activated my SIM (yes I've double checked that my SIM number is correct in my account) and paid my account (yes I've checked this as well) for my fully unlocked iPhone 6 (fully up to date) and I've got no service. I've tried hard resetting the ...
Hi there, I saw there's a couple of similar questions that all point to the same issue and they were all resolved by getting direct support from Public Mobile. I am 100% sure I am typing in my shipping address correct, and I am using the the auto-fil...
6 days now and my number has not ported over from Bell. I still get unregistered SIM card. Help! Anyone know what to do?
I bought the sim card from walmart today, but the system can not activate my card.The person asked me activate my card by myself. I activate my sim card at home, but do I still get $20 credit ?
@Moderator_Team I am in the United States and getting messages that US texting is not included in my plan. However, I have international texting included. Is there any way to correct this?
Hello,I am wondering if it is possible to switch a phone from an American plan to Public Mobile and keep the same phone number?
When attempting to open a MS Access file (.mdb) in the Access app on my Samsung Galaxy Tab A, I receive the following error message: Sorry. An error occured. It allows me to open other .mdb files. Why does the app give me this pop up every time? Any ...
HiWhere would I buy a compatible phone?
Does calling 611 deduct from plan airtime?
My plan is the province (Ontario) unlimited talk and global wide unlimited text, and I am going to West coast and want to purchase an Add-ons for talk (calls in/out) while in Vancouver, is the 'In Canada Long Distance' add-ons (200 mins $8) that I sh...
I don't understand the insistence of asking people to not post personal details. I'm fine with advising not to for all the right reasons. But if people want to expose their personal details like they do everywhere else on the internet then why do the...
Hi, Good old instagram used all of my data in the background so I now have no data. My renewal date for my account is June 27th. I have tried to set up the same plan again selected the option to do it from now, but the money still seems to be availab...
Just got the phone hooked up with Public. I got the $40 canada wide talk, international text & pictures, and 4 gb of data. Had a call went straight to mail box. Called him said my plan did not include talk. why would i get a plan with no talk. Tr...
Hi there, I recently arrived in Canada and decided to go with a Public Mobile. I got a sim card and a $40/4GB plan at Walmart, where the clerk at a mobile stand took my information and activated the sim card for me. I purchased a $43 voucher as well....
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