You can try sending an private message to a cs_agent.When you create a new message, under 'Send to', just type in cs_agent. They respond pretty quick. I had some issues before and they were able to help.
The best part is that everyone is always in a good mood leading up to Christmas. I feel less guilty spending money, I can be lazy and sleep in on Christmas day, celebrate Jesus' birth and then spend time with family and friends throughout the holiday...
