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Thisisbad · 03-10-2024

It's like this customer service is broken. I've explained it in detail to two separate customer service agents.I am trying to cancel the subscription to my sons phone because he no longer has it. I have the email and password as I set up the acc. xxx...

Thisisbad · 03-08-2024

Log in with password and email and get prompted to enter a code that is text to a phone that no longer exist. I just want to freaking cancel the bill!

Thisisbad · 03-10-2024

This actually worked. Thank you and hopefully the numbeskull Alex who works here will get a new job. It is a sad day when th customer service just ignores you and repeats themselves like they're being helpful. Thank you again!

Thisisbad · 03-10-2024

Man I dont get that option only 2 option voice code or text code.

Thisisbad · 03-10-2024

There is no Didnt recieve code option. The only options I get to verify my identity are send code to phone or send voice msg to phone that's it.

Thisisbad · 03-10-2024

Not that option doent exist only the option to send a voice msg to the same phone! And when I explain this a 3rd time to Alex here is his response. Claiming he gave me a recommendation but clearly did not he should be fired immediately

Thisisbad · 03-09-2024

None of the options have been effective.When you click resend the options it gives are send text or send voice msg.Robot is broken and doesnt do what's needed. How can I speak with a human at the company I pay 2 phone Bill's to?

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