I manage accounts for a few seniors. Would CCTS accept complaints if I filed on their behalf? Or would I have to create a new forum ID for each of them and send individual messages to CS agents before filing complaints with CCTS?
Sent a complaint to the CCTS and got this response back after PM responded and I rejected their response."The Objection Public Mobile has objected to the customer's complaint further to section 4.3 of the CCTS Procedural Code on the basis that the cu...
I don't think so. In one of the accounts I manage ($15 plan), it received 1GB bonus expiring in 30days, data was being used from the prior Xmas bonuses and left the 1GB bonus (with expiry) untouched. It's just a ploy to make you think you can use the...
Unfortunately, after porting, you still need to actively use the number or they reassign it after 3 months of inactivity. Not to mention that Fongo still needs a data service unless you're always within reach of free wi-fi.
And points have to be manually applied after you accumulate 15 points. What a pain, in this technology-driven society, they can't manage to keep the automated bill reduction.
