Was unable to respond due to not having data, driving across the USA and barely being able to access the community even with Wi-Fi when we did stop. So yes, water under the bridge now.
Never received the add-on when needed during my travels. As an FYI-every suggestion made had been tried prior to posting on the board. Upon return to Canada, was able to contact support and purchase was refunded. The reason the add-on was not active ...
