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Rachna
Good Citizen / Bon Citoyen
since
05-29-2023
10-31-2025
User Statistics
7
Posts
0
Solutions
10
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0
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No response on ticket
10-03-2025
HiI have created a ticket regarding increase in subscription charge on Sept 27, no one has reached out to me yet. Is anyone else facing delay?
Re: No response on ticket
10-11-2025
Softtech escalated the ticket, customercare reached out.
Re: No response on ticket
10-11-2025
Hi, bot escalated my ticket after I posted here and customercare reached out to me. You should also try that. The agent did mention there is an insurge in tickets, that's why it's delayed.
Re: No response on ticket
10-03-2025
I got a response now, hope the issue is resolved soon. I wonder what is going on with Public, they used to respond promptly.
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Baruch
1
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1
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