Okay guys, let me clarify Technically, yes, we can make those changes. However we should not be making those changes. The procedure we have internally clearly states that in order to switch from legacy to in-market, customers must contact the call c...
@wetcoaster Correct! To change from legacy to in-market plans, customers have to contact *611 first. If they message us, we'll just advise them to do so Marie
Hi @torontokris, Only the carrier who you purchased your phone from can unlock your phone! Here, we can unlock phones that are locked to Telus, Koodo and PM. If we try to unlock a phone that belongs to another carrier, our system will give us an err...
@hocuspocus Probably tomorrow morning. Maybe tonight if you are lucky. We answer everyone on a first-come first-served basis and we still have a lot of messages to go through before yours unfortunately. Rest assured that we're not making anyone wait...
Hi @hocuspocus, We are receiving a very high level or private messages at the moment. We'll get back to you as soon as we can Thank you for your patience, Marie
