So 3 family members use public mobile for years now... Trying to order 2 used phones and Public Mobile cancelled order (Wife's phone old iphone 7 glitching and 15 year old has decided to replace old hand me down... I was told to post here... also...
Order went through got confirmation email... Next day got a cancellation email saying fraudulent transaction suspected no explanation recommending I use the community to solve.. Opened a CS Agent ticket they thought I wanted confirmation on cancell...
Turns out the problem is Public Mobile must have billing address match shipping address. In all my online ordering to my little remote community this has never been a problem with anyone else... I live in a town so small everyone has the same posta...
I summitted a ticket for the order... Problem with the gift card is it only covers part of the order (even for one phone) so no option for split payment (problem when no customer service for purchases)... but I still like my reduced costs of not ha...
I order 2 phones and payed with my personal Credit Card I got an email saying cancelled due to suspect fraudulent transaction and post here for help. (I would have liked to use sons Gift Visa Card but no way to do a practical payment)
