Community

deepblueglass · 09-15-2022

Hi My wife switched her plan from 6GB per 90days for $120 plan to the new 4G 4GB plan yesterday.The 90 days billing cycle was Jul 16 - Sep 14.She did "change plan on renewal date" yesterday (on Sep 14) and the plan and add on page said the new plan ...

deepblueglass · 12-17-2016

Hi guys I'm trying to activate my daughter's phone but it failed even though the credit card has been charged for 3 month plan that I chose. I cannot log on to the self serve account with the email that I chose for my daughter's account. Please help ...

deepblueglass · 10-20-2022

A manager got back to me and she said they will honour $55 20GB plan for me but I have to contact them one day before the scheduled plan change date.I told her the community is confused with this issue and there are more people going through the same...

deepblueglass · 10-20-2022

I sent a new ticket but the new agent said the same thing. They cannot switch to a plan which no longer exists in the system. I asked her to elaborate the ticket to a senior staff but she just asked me to choose a plan from existing ones.I asked her ...

deepblueglass · 10-20-2022

I talked to a customer service agent via private messages and I was told that my plan will be changed to $55 10G 4G on Oct 30 even though it was $55 20G 4G when I initiated the scheduled change. He said "Every promotional offer has written in the Off...

deepblueglass · 09-15-2022

Customer service quickly resolved the issue after I submitted a ticket through the link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 that @dabr provided. The agent said he refreshed the plan and the service ...

deepblueglass · 09-15-2022

Resting network settings and removing and inserting the sim back didn't solve the issue.The wrong plan shown in the plan and add on has been fixed by using the refreshing button and logging back in.I just submitted a ticket through the link provided ...

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Plan change not successful and cellurar data is not working

Activation failure

Re: "0$ undefined - undefined." For new plan starting soon.

Re: "0$ undefined - undefined." For new plan starting soon.

Re: "0$ undefined - undefined." For new plan starting soon.

Re: Plan change not successful and cellurar data is not working

Re: Plan change not successful and cellurar data is not working