Community

jasgod · 12-03-2022

I just wanted to let the community know that there seems to be some sort of glitch or error that can cause a referral to go missing when it shouldn't. This could be particularly concerning for people who do not know their referrals in person as you ...

jasgod · 07-23-2018

Just to let everyone know what is happening with my double billing issue so you know what to expect if it happens to you. In May I got a text stating my Autopay failed and my service was cut off. This was a pain to get Internet and then pay for the ...

jasgod · 01-03-2023

Final update: An escalation agent did get back to me after my last post and also confirmed that my wife's phone number showed a different referral other than mine. It was told this was escalated again to the technical services team. I was then give...

jasgod · 12-04-2022

Hi @hTideGnow No, my wife used my phone number originally to sign up as this was before referral codes. I have been collecting a referral credit for her phone number for 6 years before it disappeared from my list in October. Two different CS agents...

jasgod · 12-04-2022

Just an update. The CS agent that I replied to Thursday messaged me asking for the phone numbers of the referrals (which I have already provided). He told me my wife's phone number has a different referral code than mine. I was also told the same t...

jasgod · 12-04-2022

My wife's plan has been on the old $40/12gig/3month plan since the start. I have scheduled it to change in Jan. but that was after the referral went missing. The most recent interaction was a weekday. My referrals are easy to keep track of because t...

jasgod · 12-03-2022

I'm not sure how things currently are but I made a CCTS complaint in 2018 regarding my account being double billed. CS agents kept promising a refund but never came. A credit card charge back worked in that case but the CCTS complaint also resulted...

Community

User Statistics

User Activity

missing referral and poor customer service.

Frustrations after being double billed

Re: missing referral and poor customer service.

Re: missing referral and poor customer service.

Re: missing referral and poor customer service.

Re: missing referral and poor customer service.

Re: missing referral and poor customer service.