I'll gladly take a bit of a hit when it comes to customer service, for the prices/value we are getting. If they can add some more staff while still offering these great deals, then im all for it.
The SIMs should of arrived in two days. Customer support is lacking a bit lately with all these new customers. You may have better luck reaching them on Twitter or Facebook. I've had no problems since porting. Everything is as smooth as it was on Ko...
I had better luck reaching them on Twitter/Facebook when I had my porting issue. I would try that and hopefully customer service gets improved soon. 10 days in ridiculous