not always when a company has a customer service phone line that means they can help you,I've been using Bell and Telus for years and sometimes they have to go to a lot of support tickets and agents and departments till anything gets donebut with pub...
Message CS_AgentGive them the sim card number and tell them exactly what happened they'll be very happy to assist you. I had the same issue. Sometimes it's a biling issue so they can't complete the activation but they'll be able to verify with you al...