@Madye wrote:
it says i need to use my pin to up my plan. but i just bought a new sim
If English is not your main language I suggest using translate.google.ca and type your detailed questions in there and then translate to English and then copy/paste the result here.
From your two posts it's very hard to tell what you're trying to do and what you have done.
You need a username/password to log in to the self-serve. Once in, you don't need any other identity information.
You need a PIN for doing further functions in the 611 service. But not to take your money.
Vouchers often call it a PIN for the code.
Edit after your recent post: if you look in all your email inboxes you should have the welcome email from here when you signed up. Then use that to use the Forgot your password? link. You would also need to answer the security question(s) that you had set up when you activated.
