cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Plan switched and not correct

6394A1D3-F3B5-4D6E-BCE1-E73236CD8CC4.png

 

MY PLANN JUST SWITCHED TODAY AND THIS IS WHAT IT WAS SUPPOSED TO BE ON. AND IT ONLY GAVE ME THE 35$ data!  I TRIPLE CHECKED BEFORE SWITCHING THIS PLAN THAT TALK WAS INCLUDED.  PLEASEEE HELP 

Tags (1)
Mayor / Maire

Re: Plan switched and not correct

Hi @jessicasadee Sorry you are having trouble, only a moderator will be able to access your specific account information. Click this link to message a moderator

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

Model Citizen / Citoyen Modèle

Re: Plan switched and not correct

as i can see from the picture  you have a plan 35$ with text, talk and data ..

unlimited talk and text canada and 1G data

so where is the problem..

Good Citizen / Bon Citoyen

Re: Plan switched and not correct

Thank you. I sent them a message. Let’s hope something gets fixed 😞

Good Citizen / Bon Citoyen

Re: Plan switched and not correct

The problem is that is what I’m supposed to have. That’s the plan I chose to switch too. However it only gave me the DATA no talk. I can’t make calls from my phone and I’m on bloody vacation. Can’t call Home. This sucks 

Model Citizen / Citoyen Modèle

Re: Plan switched and not correct

oh ok dont worry .. they will fix it for you ..easy job .

have a nice day

Mayor / Maire

Re: Plan switched and not correct

@jessicasadee, have you tried to turn your phone off, and then back on?  Sometimes this will fix the plan provisioning for you.

Need Help? Let's chat.