Hi! 
I'm new to Public Mobile as of today.
I went through the online registration process to transfer my old Bell account + phone number to Public Mobile. The thing is, I'm not sure if it worked. I got some weird errors. It's gonna be wordy but I'm trying to give as much detal as possible. I also have a lot of screenshots of all this if needed.
Weird Error 1: I can't log in to my account
I got a confirmation email from Public Mobile saying they're "excited to have [me] as a new Public Mobile customer," but when I try to log into the Self Service (https://selfserve.publicmobile.ca/) with my username and password I get this error: "Sorry, your login attempt failed. Please try again." I know I have the correct email and password (I just created the account and registered minutes ago), so I'm confused as to why this isn't working.
I saw another post in the community that suggested verifying your phone number to create your profile (here: https://selfserve.publicmobile.ca/self-registration/) but when I enter my phone number I get an error saying "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." and when I go through the Forgot Your Password process I get an error saying "Sorry, we’re unable to verify your email address."
Weird Error 2: Transaction Summary
Going through all the steps to activate my Public Mobile SIM card and transfer my number from Bell to Public Mobile was pretty straight forward (I think), but on Step 6, Transation Summary, of the process I got an error in red text saying "Sorry, your account activation request has failed. Please visit our online community at href="https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance." I have a screenshot if needed. Immediately below that error, in black text is says "Thanks for submitting your activation request. Your request has been processed." Is that weird? It seems weird to me. Below that text is my name, address, Public Mobile account number, my email address, my security question, etc, and a line that says "Transferred#?: Yes". Then there's my plan details and payment information. Other than the contradictory red-text error at the top of the page, I'd assume the process was a success. I'm confused. Am I registered or not? Did my Bell phone number transfer to Public Mobile or not?
A friend referrred me to Public Mobile and I put his phone number into the referral section of registration. This friend tells me they got notification of a refer-a-friend reward. Does this mean my account activation worked but I just can't log in to Public Mobile's website?
tl;dr
1. I'm new and I can't log in to Public Mobile - why?
2. Did my account get activated or not - I have contradictory information?
Thank-you in advance!
