Why offer better plans to new customers only and no the people who supported your company?
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01-01-2024 09:49 PM
I'm currently on a $25 / 1GB plan.
I want to switch to the $25 / 4GB plan, but it doesn't let me.
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01-05-2024 02:01 AM
Whatever they offer will be MORE EXPENSIVE.
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01-03-2024 10:30 PM
They won't do anything.
It's just better and faster to ditch Public Mobile and go to another provider.
Everyone is doing the same promo.
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01-02-2024 08:23 PM
I've gotten two responses back from customer service stating the same thing:
BUT If you want the 50 Gb for $34 you can get that plan via Freedom Mobile and it includes data/text/voice across North America for no extra fees (i.e. Canada AND US). We switched to Public Mobile for Black Friday and are pretty frustrated at the ridiculousness of them offering a plan with 10Gb more data at the same price and not allowing us to switch to that one despite having only been customers for a month:
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01-02-2024 02:39 PM
I know people who got the new plan by contacting the customer support. The customer support says they can't do it, but systems aren't built like that. I should go for Lucky Mobile (Bell) 's $20 3GB plan.
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01-02-2024 10:30 AM
if you pm them directly, perhaps they can offer you something better than what you currently have. It doesn't hurt to try.
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01-02-2024 04:09 AM - edited 01-02-2024 04:10 AM
Marketing and attracting more new members to PM. Carriers make more money this way.
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01-01-2024 10:02 PM
The plan is for new activiation only, however, if you have questions, you can pm a CS_agent and see if they can provide you other options.
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01-01-2024 10:01 PM
HI @Zantac
the reason is that ever carrier is doing the same, good plans are for new activation only
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