@t_p
Since you have had a community reward applied previously then you need the tech team to look for the glich affecting the application of your community reward. The problem is compounded this month by the delay of the badges being awarded to members as this is the only way a member has an indication that they earned a reward unless they are a regular contributor that can gauge their typical contribution level.
(I can tell you what your likely missing reward level is if you don't already think you know what you are missing....at this rate the December reward may get applied to your self serve account before we ever know November's badge recipients!)
The usual way a new member that gets missed ( but doesn't know it) and I can spot the discrepancy is if their contribution level was high enough for me to start tracking them. Then if no badge is awarded the Univac 5000 can spit out their likely earned badge. The most common reason for a badge not being awarded (and reward not showing up in the self-serve account) is the community member has not verified their community account email address after created their community account or changing its email address.
But currently I think there is a larger glitch affecting rewards in general causing random glitches for some customers. My last renewal when I was expecting no rewards to be applied at all to due one of my accounts due to the use of lost/stolen instead half of my rewards were applied upon renewal. My loyalty and referral rewards were applied but my community and autopay rewards were not. The CSA told me after the tech team ticket was closed that the glitch was isolated to my account alone. But perhaps that is just because there is no tracking of a larger incidence of random reward glitches?
@dabr
If your community reward was applied late in November (October's reward) then do you not have a double community reward in your account now? (October and November's community reward?)
