We have 2 accounts. And never out of service. But had to use the chat bot for a moderator. The issues were with my account and were just a lack of not knowing my way around. All issues resolved in a few hours. No waiting phone, no transferred call to another country and back. And resolution. You are right the chat bot is only programmed for everything that is on the web site. Which in a way is perfect for someone that is not online literate. I now know my way around the community and my accounts.
It is only a problem if you want to talk to a Public Mobile customer service rep. You can’t. All support is online. If you do need moderator assistance, the wait time could be up to 48 hours when they are busy. Most problems can be solved my members in this community forum.
It is also possible to provide a solution to your own statement...free badges folks get an while they are hot..
I have removed the solution as there was no question or service issue presented in the first message of thread. Please give solutions to other members as it provides recognition for them helping.
I convey Simon as a buffer to direct customer service. It delays rapid problem solving. There are plenty of questions it is not programed to answer...so it's easier for me to ask it to bake a cake and get a token or ticket for a call back...im saving a few bucks an month to lose the human connection when I may need an actual operator. That a problem. The rest is just my opinion.
It is also possible to provide a solution to your own statement...free badges folks get an while they are hot..
It is possible but entirely frowned upon. Your solution will likely get fixed soon enough.
We appreciate your enthusiasm but many of your posts really kinda oughta be placed down in The Lounge where just about anything goes inside of the terms & conditions of the site. Bravos don't count and solutions can't be given.
I'm actually super bored today so I'm researching this platforms limits(as far as my capability is) I actually realized if you tease him he mysteriously appears at unwanted times. Has alive jonny5...
