Port

[mmmo]

I want to port with Fido but when I type my phone number to port with Fido, it shows error. They told me that there is some problems with my PMs account. Can you tell me the problem to port with Fido?

[CS_Agent]

Hello there! I hope your day is going well!
The system will automatically close the conversation in 24 hours if there is no reply.
I am doing this follow up to see if you have any other concerns.
Kindly,
Leonardo, CS_Agent

[CS_Agent]

Hi there!

My name is Leonardo and it will be my pleasure to help you today.

In order to access and secure your account, please send me the phone number and 
the 4 digit PIN.
If you forgot it please send me e-mail address, last 4 digit of your credit/debit card 
account number or last payment date.

If you have any other questions, I am at your disposal.

Kindly
Leonardo CS Agent

[will13am]

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@mmmo wrote:

Yes. My account is active status. I went to Fido and tried to port my phone number today but it said error. Do I have to change my phone number to port with Fido? 

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You need also to supply your account number.  Was that supplied.  Otherwise if Fido is able to submit a number port, then you will need to accept the port using your Public Mobile service.  

This is captured in the linked help article.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[mmmo]

Yes. My account is active status. I went to Fido and tried to port my phone number today but it said error. Do I have to change my phone number to port with Fido?

[will13am]

@mmmo , is your account in active status?  If so, that is all the required conditions to port your number over to Fido.

[walker1]

@mmmo All the work to port out from PM is done by your new phone provider.