[NEW] Blog Post: Navigating VoLTE with Public Mobile

[J_PM]

Navigating VoLTE with Public Mobile: Your Guide to Enhanced Calling

Voice Over LTE (VoLTE) is already revolutionizing the way Public Mobile customers experience mobile connectivity. If you're enjoying the benefits of VoLTE or looking to make the most out of this advanced feature, here's your comprehensive guide to ensuring seamless communication, whether you're in Canada or roaming in the U.S.

Understanding VoLTE

VoLTE enhances your mobile experience on the Public Mobile network by leveraging the LTE network for phone calls, without dipping into your data bucket. Here are some of the standout benefits:

• High-Quality Calls: Experience clearer audio quality, especially when calling another VoLTE-enabled device.
• Simultaneous Voice and Data: Ability to use voice and LTE data simultaneously. This means you can browse the web, stream content, or use apps while on a call, all without impacting your data plan. 
• Quick Call Setup: Enjoy faster call connections compared to traditional networks, making your communication more efficient and reliable. 

Activating VoLTE: A Seamless Process

All customers who join Public Mobile are automatically enjoying VoLTE. Here’s how to ensure you’re making the most of it:

• Device Compatibility: Check if your phone is VoLTE-capable (see the list below).
• Software Update: Keep your device updated to the latest software version.
• Restart Your Phone: A simple restart can help your phone connect to the VoLTE network properly.
• Coverage Check: Ensure you are within a VoLTE-enabled LTE coverage area.

VoLTE Across Canada and the U.S.

VoLTE’s reach extends across Canada, including VoLTE E911 services. When you're in the U.S., you can also tap into the VoLTE network, as long as your device supports VoLTE roaming.

The U.S. Roaming Experience with VoLTE

As U.S. carriers phase out 3G/HSPA networks, VoLTE becomes crucial for roaming. Here's what you need to know:

• VoLTE in the U.S.: Stay connected over the LTE network in the States.
• Roaming Rates and Short-Codes: Standard roaming rates apply, with some limitations on short-code and toll-free number usage.

Note: Please be aware, if your VoLTE is not turned on, you may not have voice or SMS service.

Troubleshooting Your VoLTE Experience

Encountering issues? Here are a few quick fixes:

• Service Checks: If you’re having trouble with calls or data, confirm you have the correct roaming add-on and that your APN settings are accurate.
• Roaming Settings: Enable roaming by navigating to your phone’s cellular settings.

VoLTE-Enabled Devices on Public Mobile

From the latest iPhones to the newest Samsung Galaxy models, a wide range of devices are ready for VoLTE. Some notable mentions include:

• Apple iPhone 8 & above
• Google Pixel 4 series and newer
• Samsung Galaxy S21 series and beyond
• Select Motorola edge and Moto G models
• TCL and Sonim models

Note: Some devices purchased outside of Canada may not be VoLTE compatible 

Wrapping Up

VoLTE with Public Mobile is more than just a feature, it's a step towards future-proofing your communication needs. Whether you're in a bustling city in Canada or traveling across the U.S., VoLTE ensures you stay connected with clarity and ease.

For a deeper dive into VoLTE and a complete list of compatible devices, head over to our detailed VoLTE FAQ page here. 

[DennyCrane]

@punoo The rest of the statement is there for you to read, but it's only applicable if the highlighted part is first true.

[DennyCrane]

@Korth_ I provided the link further up. It's direct from the regulator.

https://crtc.gc.ca/eng/phone/mobile/period.htm

[Korth_]

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@DennyCrane wrote:

@punoo 

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Where is that text taken from? What is the source?

Because it is not Public Mobile's Terms of Service. It is somebody else's contract, some website's legal advice, something else that Public Mobile did not publish.

"By using the service, you agree to these Terms of Service ..." - the same fine print you'll get from every prepaid provider in Canada.

[punoo]

You didn't highlight the whole sentence. And MP didn't mentioned cancellation fee anywhere. 

[DennyCrane]

@punoo 

 

[Shan_Bhai]

Still worth a try within the 15 days time-frame

[punoo]

https://crtc.gc.ca/eng/phone/mobile/period.htm

Where it says pre-paid has no trial period and no refund? 

[punoo]

I don't know French, only English or urdu

[punoo]

Yes everything you discriped done nothing changed. 

[DennyCrane]

@Shan_Bhai That doesn't apply to prepaid service. It's only for post-paid contracts with a cancellation fee.

https://crtc.gc.ca/eng/phone/mobile/period.htm

[Shan_Bhai]

• The “buyer’s remorse” period allows customers to cancel a new wireless service within 15 days of purchase without penalty (30 days for customers with disabilities).

[Dellys]

Une autre solution est de passer en 2G/3G (ou même désactiver les données mobiles temporairement) depuis les paramètres de votre téléphone avant que vous passiez un appel, ce qui évitera que l'appareil utilise la voLTE.

[Dellys]

Bonjour à tous,

Bienvenue sur notre Forum d'Assistance.

Suite à nos précédents échanges et grâce à vos retours précis, je me suis renseigné et je vous apporte aujourd'hui une réponse.

Le service voLTE a été intégré de base sur certains modèles de smartphone. Plus qu'une mise à jour Android, c'est la surcouche propre au constructeur qui est en cause, elle dépend donc uniquement d'eux. Notez que cela va donc concerner tout le monde, même hors Bouygues Telecom.

Est-ce qu'une future mise à jour change les paramètres internes du téléphone ? C'est possible, maintenant, cela reste hors de notre portée.

Une autre solution est de passer en 2G/3G (ou même désactiver les données mobiles temporairement) depuis les paramètres de votre téléphone avant que vous passiez un appel, ce qui évitera que l'appareil utilise la voLTE.

Merci encore pour votre disponibilité et votre compréhension, nous restons à votre disposition.

Il me reste à vous souhaiter une bonne journée, prenez soin de vous !

[DennyCrane]

@punoo The 15 Pro Max absolutely will work with VoLTE on PM. Make sure the software is up to date, and maybe reset the network settings.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

[punoo]

Well, everyone hammering that there is a list of phone compatibility as if PM system has been specially designed in space lab or phone manufacturers are making special phones just for MP system use. According the "LIST" where it says iPhone 8 or above are compatible. Guess what I used my PM SIM in my son iPhone 15 pro max which is just recently release, bought from Apple Canada , the VoLTE is not working. Very degraded voice conversation as of 90s period. So where is the truth? Just wasted $38, my time and only I got anxiety. 

[Shan_Bhai]

• The “buyer’s remorse” period allows customers to cancel a new wireless service within 15 days of purchase without penalty (30 days for customers with disabilities).

[Shan_Bhai]

In the symphony of service, PM users and customers dance to the rhythm of their own desires. The stage is theirs to command, allowing them the freedom to linger within the embrace of our offerings for as long as their hearts resonate. Yet, should the winds of curiosity or change beckon, they are invited to pirouette towards new horizons, exploring the diverse melodies of alternative providers. The tapestry of choice unfurls before them, each thread woven with the promise of empowerment and possibility. This is PM's mantra.

[punoo]

Ok, this is easy solution, do nothing! But this is not good business practice. They are not providing service free. They are changing for service, PM should advertis upfront that they are providing 5G and 50gb data but not providing VoLTE before I fell in their trap. Giving me anxiety and wasting my time, and not sure will get my money back. They have not put any info how to return or stop their service. No phone number, no email. People should complain to CRTC. 

[Shan_Bhai]

They haven't provisioned it properly for your phone. It is the case with mine as well. You either live with it or move to another carrier.

[punoo]

Volte is already enabled with the method you mentioned. Rebooted phone many times, volte is not working. I still have phoneBox (Rogers) active and volte is working on same phone when I swap SIM. Please anyone help, should I keep PM or go away from PM? If its hopeless! Why PM selling plane with bring your own phone, whats the point if its not going to work? 

[Shan_Bhai]

Dial * # * # 86583 # * # * and you will see volte carrrier check disabled and after that reboot phone and it may work.

[punoo]

HI, I just joined PM 5G. To my surprise VoLTE is not working. I was with PhonBox (Roger) 5G and using Xiaomi POCO X5 Pro 5G and VoLTE was working fine. So whats the deal that PM is restricting VoLTE on my phone? Is it a rocket science? Can someone help me with this issue? Or I should go back to PhoneBox!

[Dellys]

Vous ne savez pas si votre téléphone est compatible eSIM ?

Vous pouvez facilement utiliser le vérificateur IMEI pour confirmer à l’avance si votre appareil est compatible eSIM. Si vous achetez votre abonnement via notre site Web, le vérificateur sera disponible lors des étapes d'activation.

[Korth_]

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@LTD2023 wrote:

Unfortunately ... it's looking like most providers are all doing the same.

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All the Big Three (and all their subsidiaries) are doing the same things. The same plans, the same provisions, the same prices, the same rules.

Public Mobile still doesn't charge anything for administrative tasks, for signup, for suspension, for reactivation, for every trivial change to your account or profile - unlike most of the other prepaid providers nickel-and-diming you a few bucks here a few bucks there.

Public Mobile's legacy Rewards are awesome discounts for those of us who still have them (and refuse to let them go), but Public Mobile's new Points aren't as good but they're still better than nothing (for new customers) and they're still more than any other provider offers. Saving a few dollars is still better than saving zero dollars.

So if you're willing to overlook Public Mobile's downsides (no real stores or kiosks, lazy and impersonal and frustrating stupid chatbot for customer support with delays and delays and delays, figure out and keep on top of your technical and your billing details to prevent problems, etc) then it's still the best deal in town.

Even though Public Mobile has completely lost its original purpose, mission, focus, and implementation. "The Phone Company Without A Phone Number" and "No Frills" used to pass savings to the subscribers instead of passing profits to the shareholders.

[LTD2023]

You are so right! I use to refer people to Public Mobile too. Their plans and rewards/points program, in my opinion, put them above the other providers. I mean, who doesn't want the chance to knock their monthly bill down. To get rewarded the longer you stay with your provider is awesome. Yes, it is greed and I'm getting so tired of it. Unfortunately reading up on the changes forthcoming, it's looking like most providers are all doing the same. There are some people that don't need to have a computer in their hand, they just need to have a phone!

[tixig14051]

Subway Survey in the competitive business world, every brand and company strives to stand out from the crowd. Subway is no exception. Subway conducts a customer satisfaction survey to stay connected with its valuable customers.

This survey offers customers the chance to provide honest feedback on their recent visit to the restaurant. Upon completing the survey, participants receive a coupon code for a free cookie or drink.

[Korth_]

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@LTD2023 wrote:

I agree with you. Both my husband and myself have been with public mobile for 5 years and we will be cancelling our services. The whole reason we came to public mobile was affordability ...

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The Public Mobile we signed up for years ago was not the same company as the Public Mobile we subscribe to today. It is more and more evident each year that Public Mobile is just a branding illusion Telus owns and operates as a Telus subsidiary.

Your post is a sad commentary about how badly Public Mobile has changed their focus, has lost their identity, and is losing their customers.

I used to champion the brand, I had more referrals than I could use and just passed them along to others. Now I can't attract referrals to the brand and I can't keep referrals on the brand. Because it's becoming a bad brand. I'm sure some managerials will eventually have many useless expensive meetings about this problem after enough Public Mobile subscribers drift away.

I wish you luck with your new provider. Ironic that landlines and VoIP modems are coming back in fashion for those of us who don't give a fig about mobile data and just want a working phone number. To me, consumers stepping back from the latest-and-greatest technology to old-but-still-around technology is not a symptom of buyers being left behind, it's a symptom of sellers racing their greed too fast and too far for wallets to keep up.

[LTD2023]

I agree with you. Both my husband and myself have been with public mobile for 5 years and we will be cancelling our services. The whole reason we came to public mobile was affordability. We are low income pensioners and there is/was absolutely nothing wrong with our phones. We both have the $15.00 monthly plan. The listed phones are getting way out of our league and it is more economical to just use the free home phone line offered to us. I know technology has to improve but it also ends up leaving people behind that can't afford it. 

[NRB]

Trying this right now. Hope it works!

[wendywu20201]

can I ask you a question