Today, we're diving deep into the world of spam text messages, those pesky unsolicited texts that might sometimes catch you off-guard. But don't worry, because we're here to arm you with knowledge and tools to tackle them head-on.
What's the Buzz About Spam Texts?
Spam text messages are those unwanted commercial advertisements sent straight to our phones. They’re not just a nuisance; they can sometimes be phishing schemes aiming to swipe your personal information. These messages are NOT sent by Public Mobile or any reputable company for that matter.
Spotting Genuine Public Mobile Message
- We'll always greet you. Expect messages starting with "Public Mobile here.."
- Our genuine messages come from the number 611 or a 4-digit short code
Why Report Spam?
The battle against spam texts doesn't stop at spotting them. Reporting these pesky messages improves our ability to block future spam. It's like equipping Public Mobile with a superpower to fight back. Reporting isn’t just about immediate relief from annoyance; it's a long-term strategy that enhances the whole community’s digital experience.
Reporting is Your Superpower!
Got a spam text? Here's what to do:
- Forward the Spam: Send that spam text to the shortcode 7726 (which spells SPAM, by the way!) and let us begin an investigation.
- Avoid Direct Replies: Never respond directly to suspected spam. It only confirms to the spammer that your number is active.
- Can't View the Number? Forward the entire spam message to us. If it’s email spam, ensure you include the full email header.
Fun Fact: Reporting spam to 7726 is absolutely free, and it doesn't count against your data or messaging package.
Step-By-Step: Forwarding and Reporting Spam
For iPhone users:
- Touch and hold the spam message.
- Click "More".
- Select the text to forward and hit the arrow icon.
- Punch in '7726' and hit "Send".
For Android enthusiasts:
- Press the spam message (avoid activating any links).
- Select ‘Forward’.
- Direct it to 7726.
For the tech-savvy among us using Apple (iOS 16.4 and newer) or Android devices, you have built-in features to report spam directly. Find the complete guide on how to use them here.
Wrapping Up
Spam texts are a global annoyance, but together, we can make a dent in this problem. By reporting, you're not just protecting yourself but also helping the entire Public Mobile community. Remember, knowledge is power, and every bit you learn helps safeguard your digital space.
@Community_QA_ wrote:good one @J_PM
you need to write more!!
@Community_QA_ , you also @Community_QA ? I can't see any issues if you are keeping your new ID other than not being able to see older messages in your other ID's inbox/sent. But if you are interested in getting it back then CS Agent (ask for Audu) can get it back for you.
NOTE, though, getting your older ID back may mean it is not built properly and you may see some things (lose visibility to My Profile, other members cannot message you/find you in the search when tagging or private messaging, and rewards get messed up). So ask Audu to not let this happen, or at least fix it if it does.
