New Activation Only
These 3 words combined irk me. Lately it seems all bonus data offers are for new activations and nothing for existing customers. When changing rate plans, there is a box to apply a promotional code. But has anyone seen such a code yet? Koodo customers received a text not too long ago to add 3 GB of data for $10/month, or $15/month to add 10 GB of data!
Even the Koodo Mobile Migration Offer seems to be completely over since the last one was in October of 2018. Now I do appreciate Public's current reward system, but no customer service to call into, no self-service app, no VoLTE, and Wi-Fi Calling is the trade-off (even Chatr & Lucky have a self-service app).
Therefore, I've decided to downgrade to the $25 500 MB + 500 MB 3G plan as its adequate enough for my use. With my rewards, it'll be $19/month before taxes. I'm averaging 2 GB/month but can discipline myself to stay within 1 GB. And I'm okay with switching off my 90 day/12 GB LTE plan too.
Public Mobile still gets my money but maybe if enough customers either downgrade or switch to another carrier besides Koodo/Telus, they'll start to refocus on providing further value to the existing customer base. And If you're a fan of RFD, you'll constantly find threads about Koodo offering tab deals and special rate plans to their existing customers. So I'm definitely not being irrational about this.
@sherr6 wrote:@srlawren
To your first point, yes that would happen. But using Koodo again as an example, at least as an existing customer there's a potential to get 10 GB for $55. I tested out Lucky Mobile's service recently too; I randomly received a text giving me a $5 credit just to use for extras. And this was after 8 days!
You're right about the rewards and the other carriers not offering the exact same thing. But some of the other carriers do have referrals too. Lucky Mobile's Refer-A-Friend, Rogers Refer Your Friends, and Koodo Refer-A-Friend are just some of the examples out there. For Public's current reward system, the best 2 are the Loyalty & Autopay reward in my opinion. 2 simple rewards for just being a customer, and adding a credit card to your account. The other ones such as Refer-A-Friend & Community are great too, but they do require some work.
@sherr6, I am sure it is universal that existing customers are annoyed by the aforementioned 3 words. What are you gonna do when marketing likes those 3 annoying words? I would say knowing what we know, we roll with the punches and go to where the deals are. Customers are often part of the problem by applying misplaced loyalty and fear of change. I bet if the churn rate went through the roof because of the desire to chase new activation, the carrier brands would rethink their strategy.
BTW, that bonus you got was likely a welcome bonus. Don't expect it to be a routine occurrence.
@srlawren
To your first point, yes that would happen. But using Koodo again as an example, at least as an existing customer there's a potential to get 10 GB for $55. I tested out Lucky Mobile's service recently too; I randomly received a text giving me a $5 credit just to use for extras. And this was after 8 days!
You're right about the rewards and the other carriers not offering the exact same thing. But some of the other carriers do have referrals too. Lucky Mobile's Refer-A-Friend, Rogers Refer Your Friends, and Koodo Refer-A-Friend are just some of the examples out there. For Public's current reward system, the best 2 are the Loyalty & Autopay reward in my opinion. 2 simple rewards for just being a customer, and adding a credit card to your account. The other ones such as Refer-A-Friend & Community are great too, but they do require some work.
