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Good Citizen / Bon Citoyen

old phone logs

does anyone know if I can get old phone logs?  If I look in my account it only goes back about 2 months.  As part of a lawsuit I would like to see incoming calls from two years ago.  Does anyone know if that is possible

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Town Hero / Héro de la Ville

Re: old phone logs

@Heynow99999 contact customer support mods

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

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Town Hero / Héro de la Ville

Re: old phone logs

Hello @Heynow99999 ,

 

On your self serve account your usage history can go back 3 months. If you need older than that, than yes, you must contact the moderators for any of those records.

 

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot. 

esjliv_0-1600129746309.png

https://publicmobile.ca.ada.support/chat/

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Mayor / Maire

Re: old phone logs


@Heynow99999 wrote:

does anyone know if I can get old phone logs?  If I look in my account it only goes back about 2 months.  As part of a lawsuit I would like to see incoming calls from two years ago.  Does anyone know if that is possible


@Heynow99999   As far as I'm aware PM only allows you to view the calling log for the past 90 days.  I'm not sure they would be able to give you a longer calling record, but if you've already contacted them and receive their response, perhaps you can update your thread as to whether they were able to give you that information.

 

The only other thing I would suggest is to view your phone's call history.   Unless you've changed phones recently, you should be able to view that information there, or even if you have changed your phone but still have access to your old phone just put your SIM in that phone to view the call log history.