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Regarding account lock

jasminekaur4569
Great Neighbour / Super Voisin

Hey my account got locked was trying to recover my password and forgot my security questions.

I have no idea what my account number was 

Now I just have my email and phone number can anyone help with that

3 REPLIES 3

jasminekaur4569
Great Neighbour / Super Voisin

Thanks a lot 

Staliger
Mayor / Maire

@jasminekaur4569 click the "?" in lower right side of the page, type "contact moderator", and follow directions; OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

gblackma
Mayor / Maire

@jasminekaur4569  contact the moderators directly through private message here  and ask them for a temporary password  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

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